Meet the Team of Aire Serv of Mount Juliet.
Lee Downing was the Franchisee of the year in 2017!
With over 15 years of HVAC experience, owner, Lee Downing leads his team members with the technical and the business side at Aire Serv of Mt. Juliet. Lee is licensed and bonded as well as certified and trained in the HVAC industry. While striving to satisfy his customers, he strongly believes in treating people right. With his local team members, Lee is approachable and will always listen to his team members with any concerns they may have. He leads his technicians by example and is always willing to go to the customer's house or business to assist in a call or to communicate with a customer personally. Hands on management is an asset that he believes in very strongly. Team leadership is exhibited through regular meetings where he opens the floor for discussion so that Aire Serv of Mt. Juliet can better serve the needs of the metro Nashville customers.
Serving as our Chief Operating Officer, Stacey knows Aire Serv backwards and forward. She has served our team, along with our owner, Lee Downing, from the beginning of building the business. Our team members know that she is the go-to person for questions that occur in the office or out on the job. Stacey was recognized as Office Professional of the Year 2016 and she continues her professionalism for our customers each day. The family-based business is where Stacey feels she can do her best job. The employees and the customers are a priority at Aire Serv. She enjoys her husband and children whom she can have fun with while riding their side by side ATV.
Emi Kate SmithOffice Manager
With 15 years in the workforce in a variety of industries, Emi Kate has a Bachelor's Degree in Agriculture and a Master's Degree in Secondary Education. Working as branch manager, Emi Kate is the go to person in the office from customer service to tech scheduling and everything in between. She has a passion to help people in whatever way she possibly can. Working for Aire Serv where she is part of a family-oriented business, she believes she will grow professionally where she learns more and more about the HVAC business industry. She enjoys spending time with family and friends, her pet dogs and pig, as well as her many cows.
Jackie HowardDirector of Marketing
After earning a degree in marketing, Jackie Howard pursued a profession in teaching where she has taught marketing classes to all four levels of high school students for over 20 years. Throughout her years of teaching, she has earned 2 masters level degrees in education. Owner, Lee Downing was one of her students and she is happy to serve as the marketing specialist for Aire Serv. Using advertising strategies, Jackie will continue to help Lee make Aire Serv the best HVAC business in the Mid South.
Christine RamsdenHuman Resources Director
With over 7 years of customer service experience and 3 years in human resources management experience, Christine comes to Aire Serv to help with the management of the employees as the company continues to grow. With her Bachelor’s Degree in Business specializing in Human Resources and her SHRM-CP certification, Christine puts her expertise into practice for policies and procedures while serving as the Human Resources Director. As an important asset to the Aire Serv team, she enjoys working for a family-oriented company that cares for their employees and their customers and Christine is always seeking to help people in any way she can. She is married with two children and in her free time practices MMA and Jiu Jitsu.
Tammy DailyCustomer Service Representative
With over 20 years of customer service experience, Tammy enjoys working with people to help them with the HVAC needs. As a mother and grandmother, she enjoys spending time with her family. She enjoys sports and animals in her spare time.
Gabe RuizService Professional
With 12 year of work experience, 5 of which have been in the HVAC industry, Gabe is Universal EPA and HP & Gas certified. His expertise is in troubleshooting HVAC where he has the confidence to fix any problem that he is faced. Spending time with his wife and 2 pet dogs, Gabe enjoys his free time, too.
Will JoynerService Professional
With 10 years of HVAC experience, Will is EPA and NATE certified. He enjoys working with a team who enjoys serving the community. With the mindset of working as a family, Will enjoys working with his team where everyone works together to accomplish the goals of customer satisfaction.
Terrance NelsonProfessional Installer
With over 20 years in the HVAC industry, Terrance is EPA certified and enjoys installing systems for customers so that they are satisfied when their install is completed. He comes to Aire Serv excited about working as a team member for a company who takes on the family attitude. Terrance is married with children and enjoys going on vacation.
Dustin PayneHome Comfort Designer
Shan EricksonHome Comfort Designer
With over thirty years of work experience in education and management, Shan serves the Aire Serv team as a Home Comfort Designer. His expertise is in new installations and he is happy to work for a company that has a family atmosphere that cares about the customers more than just the air conditioning. Shan strives to continue to meet the customer’s needs while earning a place in the Heavy Hitters Club for Top Sales in the Aire Serv company. With two exceptional adult children and a wife, Shan knows he’s where he’s supposed to be at this time in his life.