5/5

19 Ratings

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Customer Reviews

Susan Holmberg
Susan Holmberg via Google

Froylan the owner / operator of Aire Serv provides excellent workmanship and customer service at a fair price. What else can someone ask for from a service provider? I highly recommend Aire Serv for your home's heating and air-conditioning needs.

Albert Smith
Albert Smith via Google

Froy of Aire Serv took the time to explain things to me on my a/c service and I thought he was very thorough.

Nicola Avena
Nicola Avena via Google

Had a serious incident with our AC unit. The company that we bought our AC from came out for a yearly check up and I’m sure accidentally cannot have been done on purpose blew out our compressor and then quoted us $8000 to repair it! Thank God for our neighbor, referred Froy from AireServ to look at it. He and his team spent quality time at our house, figuring out with the problem was and now we have a working AC thanks to them. Froy’s commitment to the customer and his highly professional staff did a fabulous job! We are so blessed and grateful !

Mary McCleary
Mary McCleary via Google

Froy explained the situation clearly and kept me informed about what he was doing. Very professional.

Jackee Gee
Jackee Gee via Google

I had a problem with the a/c and AireServ came out on the same day. Thankfully, Froy was able to make the necessary repairs in order that I may have air that night.. Very reliable, professional and the repair cost was reasonable. I will call Aire Serv for all future repairs..

Response from Owner

Thank you Jackee for sharing your experience here! We're very pleased to hear you're happy with our service, it means a lot to us. We're here to help you with any future HVAC repairs, maintenance, installation, or service. Thanks again for choosing Aire Serv!

Sharon Walicek
Sharon Walicek via Google

Prompt, courteous, cleaned up after the repair to our attic roof fan, costs were appropriate. Will definitely use them again.

Response from Owner

Thank you Sharon for sharing your experience here! We're very pleased to hear you're happy with our service, it means a lot to us. We're here to help you with any future HVAC repairs, maintenance, installation, or service. Thanks again for choosing Aire Serv!

Bobbie Montalbano
Bobbie Montalbano via Google

The quality of work was fantastic! Froy and Franco were also informative, friendly and kind. I will be calling them for future issues and maintenance for my HVAC.

Prakash Srikanta
Prakash Srikanta via Google

I am extremely pleased with the outstanding service provided by Froy from AireServ of St. Charles. The installation of the hybrid water heater at my home was executed with precision and professionalism. From start to finish, and electric work to plumbing, the entire process was seamless, and the results exceeded my expectations. Their expertise, attention to detail, and courteous demeanor truly set them apart. I wholeheartedly recommend their services and would gladly give them a 10-star rating. Thank you Froy!

Response from Owner

Hi Prakash, Thank you immensely for sharing your experience with AireServ of St. Charles, especially highlighting the great service provided by Froy in the installation of your hybrid water heater. You made a great choice with this technology and took advantage of the government incentives. It's music to our ears to learn that our commitment to precision, professionalism, and a seamless process from electrical work to plumbing not only met but exceeded your expectations. When it comes to HVAC services, from heat pump water heaters to comprehensive heating and cooling solutions, our goal at AireServ is to deliver unmatched expertise and attention to detail. Your feedback confirms that our team stands out for their courteous and knowledgeable approach. We're thrilled by your willingness to recommend us — the idea of a 10-star rating is beyond flattering! Should you or anyone in your network require assistance with heat pump water heaters or any other HVAC needs, remember that AireServ of St. Charles is here to ensure your utmost comfort and satisfaction. For more tips, updates, and information on our services, including the benefits of hybrid water heaters and energy-efficient HVAC solutions, keep an eye on our website and feel free to reach out with any questions.

David Kettle
David Kettle via Google

Are Serve was very responsive to an emergency we had. From and his assistant were professional and courteous. It was a tough job and they stuck with it until it was done. Compared to another company we used to use it was such a better experience all around. Aire Serve is our new HVAC provider of service.

Response from Owner

Hi Katheryne and Dave - we truly appreciate you sharing your positive experience. It’s great to know that Froy and Bruno took care of your heater replacement so diligently. Choosing Aire Serv for your HVAC needs means a lot to us, and we're honored to be your new HVAC service provider. Our team is here for you. We’ll make sure your home stays comfortable and cozy year-round. We’ll take care of all your heating and cooling needs so you can enjoy complete peace of mind. Thanks again for choosing Aire Serv of St. Charles!

Cecelia Stockwell
Cecelia Stockwell via Google

Froy and his crew were such a pleasure to work with. They are very professional and extremely happy with Froy’s service. I live in a home that was built in 1915. Highly recommend!!

Response from Owner

Hi Cecelia, Thank you for sharing your positive experience and recommending us! We're thrilled you're happy with your new high-end heat pump system, complete with a 12-year warranty. We're here for you and look forward to keeping your beautiful home comfy for years to come!

Andrew Stryker
Andrew Stryker via Google

I called Froy at Aire Serv to have my AC and furnace inspected. He was very professional and took the time to explain how the systems work. He provided a comprehensive diagnostic report showing the performance of both systems. He even removed an old disconnected humidifier control unit for free! While both systems were in good shape, he noticed that my outside condensing unit had sunk into the ground by 3-4 inches. He went out of his way to accommodate my busy schedule and returned later to dig out, raise, and level the unit. All at a reasonable price. I plan to have Froy's team return in the spring to clean my condensing unit so it will be ready for the summer. I would definitely recommend Aire Serve for any of your HVAC needs!

Rudy Johnson
Rudy Johnson via Google

Froy and his team jumped to help me. Assessed the problem with my air conditioning system. Friendly and professional.

Response from Owner

Thanks for sharing your experience! We're here to help.

Nate Hoover
Nate Hoover via Google

Straightforward, honest and professional. Highly recommend Froy and his team. Only sell you what you need and nothing you don't.

Response from Owner

Thank you for the kind words and your recommendation! We're finding more homeowners are sharing how pleased they are with our approach. We are simply doing the right things by following ANSI / ASHRAE standards and using professional-grade instruments to do a proper diagnosis and offer recommendations based on real, reliable data and our experience. Happy to be of service.

Theron Hardersen
Theron Hardersen via Google

Froy was so professional and helped me understand both the performance of my air conditioner before he worked on it and the performance of my air conditioner after the repair. It was very comforting to be able to clearly see the difference and not feel as though I was taken advantage of and had unnecessary repairs done. I once used a well known company who charged me for 16lbs of freon when my unit only holds 12! Thanks Froy for being trustworthy!

Response from Owner

Unfortunately, we're finding more homeowners have had similar past experiences. We're glad you like our way of doing business. We simply believe honesty and transparency will always pay off in the long term. Thank you for sharing!

Sonny Henderson
Sonny Henderson via Google

So I woke up on one of the hottest days this year to find my AC wasn’t working. I called Aire Serv and they were able to send someone out that morning. They were very professional, polite, and walked me through their process. They fixed the issue then and there and followed up to ensure everything was still ok. I would highly recommend them.

Response from Owner

Thank you for your great comments. We're glad we were able to help, that's what we're here for! Stay cool!

Preston Berry
Preston Berry via Google

Froy is a great outgoing guy and very passionate about his craft. He will always put his customers needs first to accommodate to their situation. Aire Serv is the way to go for your heating and cooling needs!

Response from Owner

Thank you for your kind words and for recommending us. I do take pride in doing things right and it's great to be recognized for it. We're here to help!

John Meyer
John Meyer via Google

These folks are very honest and very thorough when testing my 18 yr old AC unit. Only needed a small recharge. Highly recommend Aire Serve! A+

Response from Owner

Thank you for sharing your experience, and for giving us such a great rating. We're here to help. Stay cool!

Casey Crosby
Casey Crosby via Google

1,000% recommend Froy with Aire Serv! The guy really knows his stuff, is super nice, and works hard for his customers! I think what is great is he explains things in simple terms that you can understand. We had our AC go out over the weekend and he was there to repair it in no time

Response from Owner

When you mentioned your AC going out on Sunday, we knew we had to act fast. We're glad we were able to get everything fixed up for you. Thank you for taking the time to share your experience and thank you for recommending us. If there's anything else we can do for you in the future, don't hesitate to give us a call. Stay cool and take care!

Erika Rebrosova
Erika Rebrosova via Google

We used Aire Serv of St. Charles to fix our AC unit. Booking an appointment was super easy, technician showed up on time and was very professional, found the issue quickly and explained the needed work. After the repair, he ran tests to confirm all was good. Very good experience.

Response from Owner

Thanks for the review! We’re happy to hear that you had a great experience with our technician. If you need any help with your HVAC system in the future, don’t hesitate to reach out to us. Have a cool day!

Total Number of Reviews:19

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