What People Are Saying About Aire Serv of Middletown

“This. This here. This is how its done. Aire Serv is putting on a Master Class of customer service. We've tried all of the other guys and were unhappy with the leadtime to get an appointment, the tactics to try to upsell at every visit, the lack of quality work, you get it. Saw all of these VERY positive reviews for Aire Serv and called them. Customer service is AMAZING - easy, painless and friendly. At the last minute we had a conflict (literally 4pm the night before our appointment) and Jessica moved our appointment to a later time in the day to accommodate us - no hassle, no worries. Seems like a small thing but this level of customer service and focus is hard to find. Our technician (Josh) was on-time, called when he was on our way, they sent a text with his photo and bio - all first class. Josh did an excellent job, consulted us on a larger issue and possible paths forward in a very honest and straightforward way. No downsides and just all around super impressed - these guys get it.”

MyReview Account , Middletown, DE

“Just wow. I was given wrong information from another company and they were going to charge me $1133 for a blower motor and wheel. So I was told to call Aire Serv and not only were they almost $200 cheaper, when someone came over to look at the unit, the part that I was told I needed wasn't needed after all - the blower motor just needed to be cleaned. So an $1133 job went down to $957 to $287. Just on honesty and good business alone, I will recommend and only use Aire Serv”

Lisa Silver , Middletown, DE

“Starting from the phone call to ask for the service, the scheduling, confirmation by email etc very efficient. The two technicians that arrived were 100% honest and they told me that due to the kind of A/C system that I have in my mobile home they could not perform the full cleaning with their super vac, but instead they would use another shop vac and go each vent suctioning and cleaning as far as their hose could go and they showed me pics before vacuuming and after vacuuming each vent and the difference was awesome! Super honest, super dedicated, great technicians! They deserve a raise and the company deserve not only 5 stars but 10 stars ! I definitely recommend this company !”

Jorge Jenkins , Middletown, DE

“CJ was great. I explained the situation to him. He took care of the problem, knew exactly where to go. Recommended changing a piece that would need to be replace. It took him 10min. Great service. Will use Aire Serv again”

Hector Santiago , Middletown, DE

“What an amazing experience!! Our technician Will Boyce was professional, thoughtful, courteous, knowledgeable and truly a pleasure to deal with! I will be scheduling an ac tune up with air-serv and directing all of my future business to them and you can thank Will Boyce for my business! What an asset to your family at Air Serv! So happy and satisfied! Thank You again for a great experience Will!!! Sincerley, Meg and Mike Myers”

Meg Myers , Newark, DE

“Justin was thorough when he came out to service my AC unit. He went all of the information with me and showed me pictures. Justin, addressed concerns and how to address them. If you need your service on your HVAC unit call Aire Serv!!”

Beth Liebman , Middletown, DE

“My Aire Serv tech: Juan Diaz was very knowledgeable and was able to find the issue immediately with my air condition unit. Juan was very professional and explained the whole issue with the unit. Aire Serv was able to come to my house within a day, and I called other heating / air conditioning companies and they could not meet my needs. I signed up for their text updates and I was always abreast of when the service tech was going to arrive. I recommend Aire Serv for your heating & air conditioning needs.”

Anthony Contessa , Middletown, DE

“The technician was very knowledgeable, polite and friendly. He was very analytical and diagnosed the problem. He explained it so we could understand each step. He also explained the service contract and different fees so we could make an informed decision. He even pet the dog. Thanks for sending the best technician. We would recommend your company to everyone.”

Gary W. Linton , Clayton, DE

“From the very first phone call all the way through the services provided, every single person was courteous, knowledgeable and efficient. The entire team goes above and beyond for their customers! Shout out to Sarah! She was my persistent advocate.”

Lisa Prettyman , Middletown, DE

“Service tech Juan knows his stuff, very helpful, and good dude. This is the second time he's been out to do work and he's been on time given the arrival window, does good work, and provides helpful tips to keep the hvac runningwell. I'd recommend him and aire serve.”

Lars Nilsen , Middletown, DE

“Friendly and professional staff run by a family-owned business. Love that the technicians show you before and after pictures (and include them in your emailed receipt) of what was repaired. And I LOVE that they apologized and offered me a discount on the annual maintenance plan as a good will gesture after a part came in damaged (which was not their fault) and they had to reschedule the appointment. KUDOS to excellent customer service! Highly recommend!!!!”

Michele Andersen , Townsend, DE

“My ac was on the fritz in the beginning of the summer and Aire Serv came right out the very next day! Justin was my service tech and he was AWESOME! He was professional, on time and respectful to my property & family/puppy. He was able to get me up and running but made me aware that I might not make it another full year since my system was older. My husband and I understood and was planning on replacing our entire unit in the spring. I was super impressed that I received a text message with my tech's picture, name and a little description of him. Though I never met him, the text made me feel that I knew him already. Justin also followed up with me with a phone to let me know his time of arrival. Well needless to say in the middle of an August heat wave, a few days before a big party and out of town guests arrival, it stopped working! Aire Serv was able to come out and install a brand new furnace and ac unit 2 days later! Justin, Dion and Josh arrived early to install my system and was gone before my out of town guests arrived! I highly recommend them.”

Rose Roop , Middletown, DE

“Tech came after hours and made sure unit was running before he left. Even though he didn't have the part he was able to fashion a temporary fix and get the unit runninng. Anthony was friendly and knowledgeable. I would recommend your service to anyone. Thank you”

L. N. , Middletown, DE

“CJ and Jesse both came out to complete my spring system maintenance and were on-time, extremely pilot and very efficient. They even helped me carry in a package that was delivered. I highly recommend Aireserv and these 2 great technicians.”

Gram Hancock , Middletown, DE

“The service can to my rescue when I did not know what to do. I purchase a furnace from another company instead of them and that company did not drop the ball but threw the bill down and AireServ came to my rescue. Thank you so much CJ you are a great tech and Jessica you was on point as well and of course plz let me get her name correct Sarah if it wasn’t for you I have no clue what me and my family would do thank you”

Barbara Holloman , Smyrna, DE

“Justin came to visit us on Saturday and was extremely understanding and compassionate with our situation. He was very knowledgeable and really took his time diagnosing the issue. There should be more employees like Justin!”

Michael , Middletown, DE

“My wife and I could not be more satisfied with the customer service we received from Aire Serv of Middletown. Our technician, Mr. Juan Diaz, and his son, were polite, professional, efficient, and effective. Jessica was brilliant on the phones, and made us feel valued, start to finish. I highly recommend them to anybody with HVAC needs. Thank you! Perhaps now our 11 month old will take a decent nap this afternoon...”

Jeff Schoonmaker , Middletown, DE

“The tech was very efficient and timely. A very professional and encouraging gentleman. I texted him 5 am and to my surprise he answer the text and reassure me that he will complete the work. The work was completed in a reasonable time and for that I greatly appreciate him and your company.”

Sai Airan , Middletown, DE

“5 stars for JUAN. He is professional, knowledgeable, and friendly. We have used this company three times. We had some hiccups with our last experience but felt comfortable when they sent Juan. This company is lucky to have him.”

Adele J. , Middletown, DE

“The techs sent on 3 occasions were helpful knowledgeable and quite polite. Juan Diaz of the Newark, DE office, arrived on the final visit a couple days ago. He called first and arrived to render a svc check up on my a\c system. He explained what was necessary and due for the system in the near future. The best part is that he answered all my questions and gave very good advice for my thermostat, heating and a\c. I'll continue to use this company for my heating and air conditioning needs.”

Tess W. , Middletown, DE

“The service from CJ McCann was OUTSTANDING! He was timely, professional, courteous, knowledgeable and went above and beyond to get our air conditioner in top shape. I couldnt have asked for a better experience. He even helped us figure out a member package that would save us money. I highly recommend Aire Serv, especially CJ, they will be my first call from now on.”

Alyssa Lentz , Middletown, DE

“Techs were friendly and even showed up on time or earlier than expected. However, the first visit addressed the HVAC cooling issue but I'd not last which a 2nd visit when the system was not turning on due to water looking at based of system. 2nd tech indicated the valve on the outside unit was not properly set causing the issue. Well, I'm back at the same place as the last visit...system is not turning on due to water looking at base initiating the auto-off.”

J. W. , Townsend, DE

“I can not say enough positive things about this company!! I love that you send a picture of the tech who will be arriving at my home as well as his name. And then on top of that, the tech will call when he is on his way. Every tech who has come to my house is very professional and informative as well as respectful and friendly. CJ was my tech this time and he went above and beyond in order to accommodate the issues he came across and seemed very genuine when explaining what I should have done. He wasn't pushy and I felt he really enjoys his job. Thank you once again AireServ!!!”

Melanie Amundsen , Smyrna, DE

“Juan was very thorough and forward to the point, no pressure, no sales pitches what so ever. Educated us and got us back up and running...Great Job! This is our 2nd time with Aireserve and they treated us with respect and courtesy. Will recommend anytime.”

Redex2434 Zayas , MIddletown, DE

“We had to get our air conditioner replaced, and Aire Serv was great to work with. They came highly recommended and didn't disappoint. What impressed me the most was the level of maturity and professionalism of their staff. These guys were clean, friendly, and knowledgeable. I won't go anywhere else for our HVAC needs, and I look forward to working with them in the future.”

Scott Winchester , Middletown, DE

“With summer right around the corner, our AC unit ended up needing a recharge and house temperatures were up to 90 degrees. We Gave Aire Serv a call and they were able to get out within two days to fix the unit. Keep in mind this is one of the busiest times of the year for them. The tech personally gave me a call after (I was not able to be home while they worked on the unit) and explained what was wrong as well as what he had done while there and what could be done to fix the problems. Couldn't be happier and I would recommend to anyone. You can really trust these guys. Thanks again.”

Steve Silvestri , Middletown, DE

“Today I had a scheduled tune up of my A.C. unit and I got an early courtesy call from the tech, named Jackie Martin, and he was prompt on his arrival. With a degree in energy management I was able to see that he followed a strict protocol and was meticulous about his inspection of our system. I really appreciated that he was courteous and professional while still down to earth an did not employ a smoke screen to trump up charges. What I expected to be wrong mostly came to fruition and the problem was resolved quickly and efficiently. I as an energy manager would highly recommend Aire Serv to anyone, either knowledgable or totally foreign to hvac, as the experience was tier 1 and if Jackie is your tech your off to a great start.”

Ali Rosa , Middletown, DE

“Jackie Martin (Technician) arrived on time. Did full inspection of Air Condition System. He took time to answer all of our questions promptly and explained to us various options of services to minimize cost. Completed service requested with good satisfaction. Highly recommended.”

Curtis Cottingham , Middletown, DE

“This company must have been heaven-sent! I am a widow with several young children at home. My home is old, and when my husband passed away, everything decided to break down. We were left scrambling to make ends meet, and there was no money left over for emergencies. I had already had my share of being taken advantage of by repairmen of any kind, and I knew a repair like I probably needed would be totally unaffordable. However, after reading several reviews about their reasonable, fair prices, I gave Aire Serv a call. After sending out a friendly, knowledgeable technician to diagnose the problem, I told them I could not afford the repair. But God does provide. Nick, the owner, came out himself and told me that a very compassionate woman was paying half of the cost, and Aire Serv was matching it, so I owed nothing! This shows the type of company you get when you call Aire Serv. They are not only caring and compassionate, they are clean, honest, efficient, polite, on time, and reliable. The technician, Jackie, was so kind and efficient. I'm so thankful to have found them. No need to look any further for your heating and air conditioning needs. Aire Serv is the best!”

Anthony Johnson , Middletown, DE

“Jackie Martin of Aire serv of middletown service my A/C unit today. He is very professional, polite and friendly. I was very satisfied with his knowledge of the job and the services provided. He took time to explain to us various options of service to minimize cost. Highly recommend Aire serv to anyone interested in heating and cooling.”

Theresa Davis , Middletown, DE

“I called Aire Serv Monday to request an appointment for my AV unit. They scheduled it for the following day and the technician reported right on time. Jackie was professional. He reviewed everything, explained what needed to be done and had everything up and running quickly. I’m glad I made the call and couldn’t be happier with their service.”

Don Taylor , Middletown, DE

“Best service I could find on Angie's List. I narrowed it down to two companies and am glad that I went with this company. I just returned from a business trip and found out that my old company couldn't do my maintenance until sometime next month. Gave this company a try. They called within 24 hours of me sending an email. Individual was extremely friendly and helpful. The technician was knowledgeable and provided a "big picture" analysis of what was going on in my house. Very impressive to the point that I signed up for the maintenance contract.”

Marie , Middletown, DE

“I recommend these guys highly for all HVAC needs. We lost AC during the heat wave and they came quickly, Jack our tech walked me step by step through the process. He found the problem, replaced the parts and now were good to go. He was professional, polite and very competent.”

Thomas Arnold , Middletown, DE

“From the first phone call our experience was awesome. Our technician Jackie Martin was extremely knowledgeable, very courteous, and super friendly. He gave me great suggestions for the future. I would highly recommend anyone in need of a tune up or new equipment to give them a call.”

Laura Mullins , Middletown, DE

“Aire Serv is SUPERB!! Always professional, courteous and efficient! No job is too big or too small for them, they aim to please. They are the ONLY HVAC VENDOR I use for my sites...the office staff is on point! Jackie is a great Tech...do yourself a favor and get AIRE SERV!!”

Jamal Foster , Middletown, DE

“Great experience. I was able to get an appointment scheduled even though my problem occurred after hours. Office staff was pleasant to deal with and Tech was knowledgeable and able to make the repair soon after receiving the part. Will use them again.”

Gregory Wharton , Middletown, DE

“A positive experience from the first telephone call. Lost heat during one of the colder periods of this winter. Call taker was empathetic to my situation. Jackie Martin, the technician was courteous, friendly and professional. Was able to repair my system and was to do so for far less than I anticipated. Would highly recommend!”

Kevin Eley Sr. , Middletown, DE

“We are so grateful for the installation and followup care for our heating and air-conditioning system. Nick Slater was involved in the installation. This system is much more efficient than our former one. Now we are regularly cared for by Jackie Martin. His visits are thorough and informative. He is personable and efficient. We feel very blessed to be serviced by a company lead by a man of faith and character we trust.”

Sherry Bitler , Middletown, DE

“A couple weeks ago our AC broke and I was panicking because it was after hours and I thought no one would be able to help us. I called Aire Serv and the lady assured us that they would have someone out and not to worry. They fixed our problem and our AC was back running:) The service man was phonomenal. He calmed me down right away. I was worried that this after hours call was going to cost me an arm and a leg. They were very reasonable! I could not be happier with my service. I will definitely be using them again and referring friends!”

Ashley Stuart , Middletown, DE

“Christmas night, my 40 year old furnace decided to stop blowing warm air. Lucky for me, a friend recommended Aire Serv. They came out the next morning, determined the problem (a nut had come loose and the fan wouldn't turn), and had me up and running by the end of the day. (Without trying to sell me a new unit) Found my new heater service company.”

Emma Waecker , Middletown, DE

“I am a new homeowner and have heard nothing but great things about Aire Serv of Middletown. I have a few friends and neighbors that have used them and will definitely be keeping their number handy if I am ever in need my AC or Heating unit being serviced.”

Jennifer Saggione , Middletown, DE

“The technician Andrew was very professional and they came out to fix my a.c. the same day that I called them. Other hvac companies that I have used in the past has made me wait a couple of days before they could come out, but not Aire Serv!”

Brian Langhorne , Middletown, DE

“Recently, Aire Service came to my rescue when it was super hot out and the house I just bought had an old ac. I have an infant and it was brutal in the house. Sure Serve installed a new unit immediately and made sure we didn't suffer too long. Highly recommend!”

Angela Gonzon , Middletown, DE

“What a wonderful experience working with AireServ. Everyone was professional and courteous and answered all the questions I had. My technician was Juan Diaz and he did a phenomenal job on my Furnace and AC. I feel a lot safer knowing that everything was taking care of with the utmost care. Reasonable prices and awesome customer service.”

C. Acosta , Middletown, DE

“The coldest day of the year and I woke up to no heat. I chose AireServe off the net. They were close and had 24/7 service. They will be my go to from now on. Friendly when I called, and set up a same day appt immediately. The tech, I believe it was Andrew, he was from PR, called ahead, as asked, so I could put the dogs up, was early, was thorough, with no wasted time, was friendly, we, ok I, chatted while he worked. Problem diagnosed and fixed in a timely manner. I am warm, happy and impressed.”

Patti K. , Townsend, DE

“Matt Harper, the service technician who cleaned the ducts in my house on 12/6/17, did an excellent job. He was prompt in arriving at the house at the promised time, provided a full explanation as to the procedures he would follow, answered the basic questions about the benefits of duct cleaning, and proceeded to complete the work diligently, professionally, and effectively, with a minimum of disturbance to the family. Since the ducts were cleaned our heater runs more smoothly and quietly, and a young boy in the home is showing signs of less allergy problems. I am fully satisfied with the work done and really thankful that we chose Air Serv for this work. I will gladly recommend Air Serv to my family and friends if they have a need for your services in the future. David Pasquarello Invoice #60039 Task # DW12551”

David P , Dover, DE

“Had a problem with my a/c last summer and the technician came out same night that I called. I am an older woman on oxygen and going through chemo treatments at the time. The customer service was excellent. Sarah assured me that she would have someone out within an hour and the a/c was running before 8 pm! I opted for the annual service with the service fee that night. I totally forgot that I had a free heating service that winter but they contacted me to remind me and came out and checked on everything! I have nothing but good things to say about the company! I recommend them every chance I get.”

Pat , Middletown, DE

“We called for routine maintenance on our AC unit and the appointment time was made for two days later. Andrew showed up within the allotted time and was professional and curtious. He completed the job efficiently and price was fair. We asked about a few issues regarding different room temperature and he was able to find the problem and send us a quote for repair if we wanted to pursue further. We will definitely be using this service again and would recommend Aire Serv as well.”

AK , Middletown, DE

“I always have a great experience working with Aire Serv. I have used them for repair and replacement of HVAC systems multiple times, and referred them to my friends and family. They always go the extra mile for you in any warranty situation and have gone to bat for me many times.”

Ben Brown

“Aire Serv never fails to impress me. I had a major leak in my unit and wasn't sure what it was. Nick from Aire Serv of Elkton came on over and within minutes knew the problem. He was polite, professional and competent. This company did everything they could to make my family and me comfortable and confident in the services provided, from arriving in a timely and orderly fashion to designing a unit just for our home. If you need a company that prides itself on cleanliness and professionalism call Aire Serv of Elkton. They are the best in quality and price.”

Guy C. , Middletown, DE