What People Are Saying About Aire Serv of Central West Houston

I am always so very impressed with Aire Serve. I have been a customer for a few years and they keep my AC unit running smoothly with two visits per year. They also have helped out on several occasions when there was an emergency after a storm, or when there was an issue. They are prompt, courtesy and a good value. Highly recommend!

UPDATE: No regrets at all using this Aire Serve location. Most of the time, when I call, they send out Robert who is fast, efficient, friendly, and more than willing to answer questions. Because of him, I now know what the temperature difference between the air coming into the system and the air blowing out of the system should be, how the cutoff valve works, and when the best times for maintenance are. Every time he comes by, not only does my A/C issue get fixed, but I learn a little more that helps me keep it running better. Ask for Robert. You won't regret it. *** First of all, the person who answered the phone was maybe the most polite and sympathetic person I've ever talked to at a service provider. 10/10 Now, I called Aire Serve of River Oaks when my A/C went out because *waves hands* reasons. And, yes, if you're looking at the date of this review, this did in fact happen in the middle of a heatwave. They were very apologetic about not being able to send anyone under two days later, but promised that they would bump the appointment up if an opening was available. Yesterday afternoon, an opening became available, and I couldn't have been happier about it. The guy who came out (whose name I have sadly forgotten and wish I could post here) was polite, efficient and fast. He found a capacitor that had gone out and, well, not long after he arrived, we had A/C again. You can't argue with results, right? I'm dinging one star because I still haven't received my receipt, but all in all, great service. Will call again.

The technician, Robert, from Aire Serv did a great job identifying our AC problems, explained the problem, and then fixing it all in a timely matter. We were very pleased with his work.

Aire Serv is fast and friendly. Robert disganosed and fixed a broken draining pipe swiftly.

Prompt and honest! Robert found a super minor issue with our ductwork that was causing some condensation that we a hard time tracking down and he got fixed it for just a reasonable diagnostic fee. Will use Aire Serv again next time we have an HVAC issue.

Robert did a great job identifying the issue with our A/C unit and fixing it quickly! He was super kind and would definitely reach back out to him for any issues we have in the future!!

When my a/c went out last night, I left a message and got a call back very quickly. Tamara reassured me that my a/c might come back on (technical reason goes here...), but she would schedule me for a visit just in case. Sure enough the a/c did come back on later that night, but the phone call from Tamara is what kept me from losing my mind! I've always been happy with their customer service!

Communication with scheduling was very good - we had to postpone during a storm, and I was just being seen for anual maintenance. The technician, Robert arrived on time and was very professional and clean. He explained everything to me - took photos and videos of some issues. I’ll use again

They are a knowledgeable group. Robert came and took care of the problem in short order.

Service was prompt, professional, courteous and personable.

I had a fantastic experience with Aire Serv of Central and West Houston recently. Their service was awesome from start to finish. I want to give a special shoutout to Robert, the technician who helped me out. Robert really knows his stuff when it comes to HVAC systems. He took the time to explain everything clearly, so I understood what was going on and what needed to be fixed. His knowledge and skills put me at ease right away. Not only is Robert super knowledgeable, but he's also really friendly and professional. He showed up on time, was respectful of my home, and made sure everything was cleaned up before he left. It's not every day you find someone who combines such great service with a friendly attitude. Overall, my experience with Aire Serv of Central and West Houston was excellent. If you need HVAC services, definitely give them a call and ask for Robert. You won't regret it!

Robert came out to do a routine HVAC checkup. He was professional, friendly, and explained thoroughly how adding a surge protector would be a great addition to protect our unit. Everything was well documented with photos. Highly recommend Robert and Air Serv for your HVAC needs!

Excellent service. Thank you.

Robert was a polite and professional technician! I couldn't have asked for a better person to help with our A/C.

Wouldn’t use anyone else! Giovanni was great!

Robert is a technician at Air Serv who is both professional and thorough. He found the problem with my AC unit and resolved it quickly. Fantastic!

After a routine HVAC maintenance, Robert noted a few things about our systems operation that could be made more efficient. Usually I am skeptical of these upgrades, but Robert explained them in an easy to understand way and they made a lot of sense. Our future maintenance visits can now be more useful. He wasn’t pushy and answered all the questions I had, even when I called him back the next day. I appreciated being able to review the quote without any pressure. Robert also came back to perform the work. He explained again what he was going to do and his findings. I like how Aireserv technicians document the work with photos and video. Overall great customer experience and at very reasonable prices.

Miguel came out for an after business hours service call. He was professional and courteous and very knowledgeable. Would definitely recommend him and his service.