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Meet the Team at Aire Serv of Houston Northwest

Allow Us to Help You Breathe a Little Easier

Aire Serv of Houston Northwest Team

At Aire Serv Houston Northwest, each member of our team brings individualized experience and passion to our heating and cooling business. We work together to deliver quality results and lasting solutions for all your Cypress heater repair and AC needs. As a locally owned company, we treat our customers like family.

  • Joe Severson

    Joe Severson


    Joe Severson is originally from Eugene, OR. Before earning his HVAC license in 2009, Joe worked on a fishing ship in the Bering Sea, and then spent 8 years in construction. His career in heating and air conditioning began in 2005. Joe started Cool Hands Air Conditioning in 2009 alongside his wife, Kristin. The company continued to grow, and in 2016, franchised and became Aire Serv of Houston Northwest, and in 2019, they acquired Aire Serv of Katy. When Joe is not troubleshooting an HVAC system, he can be found cooking at Competition BBQs, hunting and fishing.

  • Rick Jones

    Rick Jones

    Operations Manager

    Rick Jones is a native Texan and Army Veteran. After his Military service, Rick worked in the machine shop industry for over 40 years. He was owner and operator of High Tech Machine for 15 years. Rick belongs to several business networking groups including Jersey Village Professional Networking Group, Network in Action Katy, Network Texas, and the Katy Area Chamber of Commerce. Rick’s hobbies include golf, hunting, and riding motorcycles.

  • Kristin Severson

    Kristin Severson

    Office Manager

    Kristin Severson was born and raised in Houston, Texas. Kristin spent the majority of her career in Customer Service and began working in the Air Conditioning industry in 2007. In 2009, started Cool Hands Air Conditioning with her husband Joe. Kristin is very active in the business community. She is a long-time member of Business Networking International (BNI), the Cy-Fair Express Network of The American Business Women’s Association, and the Cy-Fair Houston Chamber of Commerce. She has held several positions in her business networking groups and has received a number of accolades. In 2015, Kristin was named the Cy-Fair Business Partner Member of Excellence for BNI, and in 2019, she was named a Woman of Excellence for the Federation of Houston Professional Women. Kristin’s hobbies include competition BBQ, hunting, and cooking.

  • Eileen Jones

    Eileen Jones


    Eileen Jones was raised in Cypress, Texas. Before co-owning the Aire Serv franchises, Eileen worked in law-firm administration for 20 years, and worked 10 years in sales and management for the Insurance industry. She is an active member of Network in Action in Cypress and the Cy-Fair Chamber of Commerce. Eileen’s hobbies include cooking, organization and volunteering for several non-profit organizations.

  • Candi Baines

    Candi Baines

    Customer Service Representative

    Candi Baines has lived in Tomball, TX most of her life, and most recently, is living in Normangee, TX. She has been in the Customer Service Industry most of her career. When she is not answering phones and helping customers, Candi is busy volunteering and being a mother. For the past 8 years, she has served on the Board of Directors for the Auxiliary to VFW Post 2427 in Tomball, TX assisting Veterans, their families, the local community, and the youth. Candi’s hobbies include extracurricular activities with her children, watching football, and painting yard art.

  • Shelby Blackwell

    Shelby Blackwell

    Office Assistant

    Shelby Blackwell was born and raised in Cypress, Tx. She went to college in East Texas and found her way back to Houston a couple of years later. She will be working on her degree in office administration and human resources. Shelby is a proud dog mom to her shihtzu, Bella. Her hobbies include camping, bicycling, lounging by the pool, going to concerts, and living a healthy lifestyle.

  • Giovanni Sandre

    Giovanni Sandre

    Service Professional

    Giovanni Sandre is originally from Mexico and Italy and has lived in other countries around the world experiencing other cultures and people. Giovanni was from the oil and gas industry working as a field engineer. A few years ago, he decided to change careers into the HVAC industry due to his engineering background. Giovanni and his wife support events for kids with Autism by providing special equipment and time. Some of his hobbies include Radio Controlled airplanes, bodybuilding and chess. As he now has small kids, his current hobbies include playing and enjoying everyday with his family.

  • Russell Miller

    Russell Miller

    Service Professional

    Russell Miller is born and raised in Houston, Texas. He has been working in the HVAC industry since 2003. He worked for the State of Texas for 15 of years and the remainder doing residential and commercial installations. Prior to working in the HVAC industry, He was an electrician. His Hobbies include cars, water sports, and fishing.

  • Arthur Merschat

    Arthur Merschat

    Home Comfort Designer

    Arthur Merschat has lived in Katy, TX most of his life. His diverse professional career includes Law, customer service, management, and sales. For 6 years, Arthur was the CSR/Dispatch for the Aire Serv of Katy, and is now our Home Comfort Designer. He oversees new HVAC installation from start to finish. When he is not at the office, Arthur encourages and assists his children in community involvement. His hobbies include camping, bicycling, kayaking, and watching Houston Astros baseball games.

set of AC units
  • 5 out of 5 Star Rating
    “Best AC guys around!”

    - Christy I.

  • 5 out of 5 Star Rating
    “Thank you again for such wonderful service.”

    - Cheryl R.

  • 5 out of 5 Star Rating
    “When you have a company that puts you first by being courteous, respectful, honest, and above all professional, it always leads to great service.”

    - Joe A.

  • 5 out of 5 Star Rating
    “It is very refreshing to have a positive experience with a business.”

    - Honour S.

  • 5 out of 5 Star Rating
    “Good Friendly Service”

    - Kyle S.

  • 5 out of 5 Star Rating
    “It is nice when you can find a company with genuine good and reliable service. I have found their staff to be well trained and willing to get into the problems with recommendations. Thanks for being available to us.”

    - Erin S.

  • 5 out of 5 Star Rating
    “The installers were very professional and knowledgeable.”

    - Joseph P.

  • 5 out of 5 Star Rating
    “Excellent Help From the Beginning”

    - Teresa and Kevin K.

  • 5 out of 5 Star Rating
    “Aire Serv management and technicians were fantastic!”

    - David S.

  • 5 out of 5 Star Rating
    “They went above and beyond my expectations!”

    - Ashley J.