Sarah started as a customer service representative and learned every part of the operation. Today, she leads a team of more than 50 employees who all share that original commitment to treating customers like neighbors.
But we prefer to let our track record speak for itself:
- High Google Rating: 5/5 stars with more than 170 reviews from your neighbors.
- 2024 Neighborly Award of Excellence: Awarded to teams that consistently deliver outstanding customer experiences.
- BBB Accredited: Proudly maintaining an A+ rating.
Numbers are great, but the human side matters more.
It means that when you have an emergency at 9 p.m. on a freezing January night, someone actually picks up the phone and a technician shows up who knows exactly how to help.
Expertise for Wilmington’s Historic and Modern Homes
Wilmington has a unique personality, from the historic rowhouses near downtown to the mixed residential neighborhoods on the outskirts. Many of these older homes rely on systems that newer HVAC companies often shy away from.
That is where our deep technical expertise makes a difference. We specialize in boiler maintenance and repair, an essential service for many of Wilmington's older properties. Whether you have a complex older system or a modern heat pump, we have the specialized training to keep it running efficiently.
Trusted, Authorized Brand Dealers
Our technicians aren't just guessing when they look at your equipment. We hold certifications and authorized dealer status for some of the most respected brands in the industry.
Trust us to service the following brands:
- Bosch®: Our team is certified to install and service these high-efficiency heating and cooling systems, which help homeowners maintain comfort while reducing energy costs.
- Mitsubishi® Electric: We are recognized experts in Mitsubishi ductless mini-splits, which offer a perfect climate control solution for older Wilmington homes that lack existing ductwork.
- Weil-McLain®: Because boilers are so common in our local area, we maintain specialized certification with Weil-McLain to provide the gold standard of service for these essential heating systems.
- Rheem® & Ruud®: We serve as an authorized dealer for these durable and widely trusted brands, ensuring your home stays comfortable with equipment built for long-term reliability.
The Best of Both Worlds: Local Heart, National Strength
Being part of the Aire Serv and Neighborly® family gives you protections that a small, independent shop often cannot provide.
Every job we do is backed by the Neighborly Done Right Promise®. If something isn’t right, we make it right. It’s as simple as that.
Our technicians are background-checked and trained to rigorous national and brand equipment standards. At the same time, we are your neighbors.
We know Wilmington's housing stock, the quirks of local older systems, and the demands of the Mid-Atlantic climate. We aren't just a name on a truck; we are a local team dedicated to keeping our community comfortable.
Ready to Experience Better Home Comfort?
If you want to see what your neighbors think of our work, we encourage you to read through our 5-star reviews. When you are ready for a free estimate or to schedule a service visit, we are here to help.
