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Meet your Aire Serv of Frisco Team!

  • Gary Mertz

    Gary Mertz


    Gary started in the HVAC Industry almost 10 years ago, following more than 20 years in construction and the Hospitality Industry. He has been happily married to Shelley for almost 23 years, but he says that it only feels like 10! He loves baseball and music, and is a dedicated "Dead Head". Gary spends his free time cooking, reading, running, watching the History Channel, traveling, hanging out with close friends, and spending time with Shelley and the kids.

  • Shelley Mertz

    Shelley Mertz


    Shelley started her working life in the Hospitality Industry (that's where she and Gary met!), and eventually left that to teach first grade. When the kids were born, she stayed at home to spend time with them, and started a baking business called Eat Cake. In recent years, she helped Gary manage the paperwork of Harvest Moon and Summer Sun, and joined the effort full-time in late 2016 when they bought the Aire Serv franchise. In her spare time, Shelley likes to read, bake, travel, enjoy time with friends, practice yoga and hang out with Gary and their kids, Clay and Zoe.

  • Giselle Enriquez

    Giselle Enriquez

    Director of Marketing

    Giselle has been with Aire Serv for about a year and serves as the Marketing Associate. She was born and raised in Dallas, Texas, one of 8 children. She currently attends the University of North Texas pursuing a Bachelors of Business Administration in Marketing. She enjoys many things, such as overcoming a good challenge, doing adventurous things with her family and dogs, traveling, and singing and playing the piano. While working for Aire Serv, Giselle simultaneously works for a non-profit organization to help ESL students with English and math.

  • Alivia Birks

    Alivia Birks

    Customer Service Representative

    Alivia, originally from Denver, Colorado is a recent addition to the Aire Serv team. She has many years of customer service experience and is very passionate about giving exceptional service. Alivia is newly married to her wonderful husband, Nikolos, who is her traveling companion and partner in crime. Alivia is an avid tea drinker who loves to cook, watch game shows, get pedicures, and spend time with friends and family.

  • Austin McKinley

    Austin McKinley

    Customer Service Representative

    Austin has been with Aire Serv for less than a year and has used his 10 years of customer service experience to quickly become our Customer Service Representative Wizard. Austin was born and raised in Plano, Texas which is where he also met his beloved wife, Fany. His ideal night is staying home and spending time with his wife and son, Elvin. Austin finds enjoyment in making people happy, doing yard work, and cooking. When you call the office, more than likely Austin will be your first contact and will do all that he can to help.

  • Brandon Travis

    Brandon Travis

    Professional Service Technician

    Brandon, also known as “Juice Box” has also been with Aire Serv from the beginning. He’s a California native that loves to ride his motorcycle and travel. Brandon has two gorgeous nieces, Mila and Marley that he enjoys spending time with and adores tremendously. He also loves to take on any challenge given to him and loves to show people a good time. Brandon’s favorite quote is, “I’m the best there is and best there’s ever gonna be.”

  • Caleb Gilbert

    Caleb Gilbert

    Professional Service Technician

    Caleb, a new addition to the Aire Serv team has lived in Keller, Texas for most of his adult life. He enjoys working out, doing Jiu Jitsu, eating, hanging with his brothers, and any activity that gets his adrenaline going. Caleb's first time ever on an airplane was also the first time he skydived. Aire Serv of Frisco is happy to have him!

  • Donovan Griffin

    Donovan Griffin

    Professional Service Technician

    Donovan is a Dallas native and has been with the company for almost 6 months. He is a proud father to a beautiful little girl, Bridget. They love to walk and play in the park around White Rock Lake. In Donovan’s spare time he likes to try new restaurants (one of his favorite restaurants is The Cheesecake Factory), spend time with his family, and relax. He's also a big Netflix supporter! Being a technician can be hard, but Donovan wakes up every morning excited to be able to make a customer smile and feel comfortable.

  • Jacob Shelly

    Jacob Shelly

    Professional Service Technician

    Jacob, an Austin native, has been with the Aire Serv of Frisco team for about a year. He is a dog lover and enjoys spending quality time with his wife and kids watching movies and visiting the park. Jacob admires that Aire Serv of Frisco truly cares about customer relationships and always puts them first.

Ready to Breathe Easier?

You can rely on our company to provide the care you need. If you need heating or cooling repairs, Aire Serv is there: We’re available 24 hours a day and 7 days a week, and we don’t charge overtime fees.

  • 5 out of 5 Star Rating
    “Best AC guys around!”

    - Christy I.

  • 5 out of 5 Star Rating
    “Thank you again for such wonderful service.”

    - Cheryl R.

  • 5 out of 5 Star Rating
    “When you have a company that puts you first by being courteous, respectful, honest, and above all professional, it always leads to great service.”

    - Joe A.

  • 5 out of 5 Star Rating
    “It is very refreshing to have a positive experience with a business.”

    - Honour S.

  • 5 out of 5 Star Rating
    “Good Friendly Service”

    - Kyle S.

  • 5 out of 5 Star Rating
    “It is nice when you can find a company with genuine good and reliable service. I have found their staff to be well trained and willing to get into the problems with recommendations. Thanks for being available to us.”

    - Erin S.

  • 5 out of 5 Star Rating
    “The installers were very professional and knowledgeable.”

    - Joseph P.

  • 5 out of 5 Star Rating
    “Excellent Help From the Beginning”

    - Teresa and Kevin K.

  • 5 out of 5 Star Rating
    “Aire Serv management and technicians were fantastic!”

    - David S.

  • 5 out of 5 Star Rating
    “They went above and beyond my expectations!”

    - Ashley J.