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Meet your Neighborly home services experts.

  • Keith Saunders

    Keith Saunders


    Keith was born and raised in Cleburne, TX. After graduation, he attended Hill College and currently resides in Granbury. He is married with 4 children. His family time typically revolves around baseball because most of his boys have played at a competitive level. Most people don't see that he has a silly side to him and sometimes he will even make up words to describe something whether the word exists or not. Many times though it's a real word that used in the wrong context so, it makes his stories sound ridiculous. Keith has been in the HVAC industry since 1988. He started his 1st company in 1998. When asked why he chose Aire Serv, he said: "I really enjoy helping people and customer service is a pet peeve of mine. It irritates me that the service industry lacks service and my goal is to put service back into the service industry. I chose to partner with Aire Serv in March of 2009. By being part of a national franchise with proven business principles and practices that are taught by Neighborly, formerly the Dwyer Group, I have learned how to properly own and operate a small business. In addition to the principles, Neighborly has laid out a Code of Values that we strive to live by daily as we touch the lives of our clients."

  • Esteban Damian

    Esteban Damian

    Operations Manager

    Esteban is from Lake Havasu City, AZ. After high school, he went into the military. Later he went to a trade school where he received his diploma in HVAC and got his NATE certification. He has a wife and 4 kids. In his spare time, he enjoys fishing, hunting, gardening, and beekeeping. When asked why he chose to join the Aire Serv team he said: "it was because of the structure."

  • James Lavinder

    James Lavinder

    Installation Manager

    James is from Riesel, Texas. After completing high school he moved on to trade school. He is married and has a daughter and a son. He enjoys old trucks, hunting and watching his daughter play sports. He is very family oriented and loves spending time with them. James has been in the HVAC industry since 2009 and with Aire Serv since 2010. When we asked him why he chose the Aire Serv team, he said: "I chose to work with Aire Serv because of the code of values that we deliver to our customers every day. The team we have to work with is there to help you from every aspect whether it's needing help in your personal life or on the job. They provide training in areas that you feel you need help in along with personal growth. They develop leaders who will stand right beside you and make sure you're comfortable."

  • Donna Matkin

    Donna Matkin

    Office Manager

    Donna is from Fort Worth, TX. After high school, she attended college and worked in an office until she graduated. She began to work in the restaurant business and eventually moved into a management position there. When she’s not at work she likes to travel. She also loves making candy and gardening which she learned from her mother. She remembers having a sleepover at her cousin’s house, which had a pool, when she was around 12. There were 6 girls and one by one they started going inside to sleep. She woke up by the back door drenched from head to toe. They decided she must have gone swimming in her sleep. After that, her Aunt Fannie didn’t allow backyard campouts. Donna has been in the HVAC industry since 2007. When we asked why she chose Aire Serv, she said: “All of us know that Keith and Kara appreciate our efforts. They tell us but more importantly, they show us in many ways, day in and day out. I think this is why we have the quality of happy people working here. The team I work with is amazing. Everyone is motivated to provide top-notch service and to grow our company. We are very structured which makes everyone’s job easier because there are very few gray areas. There is also the fact that the owner works harder than any of us!”

  • Carol Waterson

    Carol Waterson

    Customer Service Representative

    Carol is from Graham, Texas. After high school she attended college. She is married and has 1 daughter. She loves spending time with her family and friends. Carol is a dog lover and has 3 fur babies. Carol has been in the HVAC industry since early 2019. When we asked her why she chose Aire Serv, she said: "To work for a company that truly believes in their code of values."

  • Cheyanne Nunez

    Cheyanne Nunez

    Customer Service Representative

    Cheyanne moved around as a child because her father was in the Army, but she always called Waco her home. She graduated from Midway High School where she was involved in the band. She is an only child and has a dog that means the world to her. When she is not working, she enjoys music, attending concerts, crafting, hunting, and fishing. She is an animal lover and has always wanted a pig as a pet. Cheyanne joined the HVAC industry in 2020. When we asked her why she decided to join the Aire Serv team, she said: “I chose Aire Serv because they are well organized and they stick by their standards.”

  • Jordan Rogers

    Jordan Rogers

    Customer Service Representative

    Jordan was raised in Prosper, Texas. He is from a large family and now has a daughter of his own. He enjoys fishing, playing golf and binge- watching Parks and Recreation. Jordan has been in the HVAC industry since 2017. When we asked him why he chose to join the Aire Serv team, he said: “the commitment they have to excellent service for their clients.”

  • Mandy Burleson

    Customer Service Representative
  • Dale Wheeler

    Dale Wheeler

    Service Professional
  • Donny Jordan

    Donny Jordan

    Service Professional

    Donny is from Southern California, but he got to Texas as soon as possible. He and his wife have three daughters, one son and five dogs. Donny knows when to have fun and when it’s time to work. He likes cars and tools. Donny has been in the HVAC industry for 25 years. When we asked him why he chose to join the Aire Serv team, he said: “the opportunity and the base work available, along with the training.”

  • Gary Jourdan

    Gary Jourdan

    Service Professional

    Gary is from Mount Vernon, Indiana. He graduated first in his class from Central Texas College, where he earned a Technical degree in HVAC and Refrigeration along with two other certifications in HVAC. Gary served 8 years as a US Army Infantryman before joining the HVAC industry in 2019. He has a fiancé and 2 beautiful daughters. When he is not working, he enjoys camping, fishing, and woodworking. When we asked Gary why he chooses to be part of the Aire Serv team, he said: “I chose to work with Aire Serv because it is a company that is customer service driven beyond all other principles that are part of the company values. Without the customers we would be without jobs and they will always be Aire Serv’s number one priority.”

  • Kyle Saunders

    Kyle Saunders

    Service Professional

    Kyle was born and raised in Granbury, TX. He comes from a family of 4 boys and grew up playing baseball. In his free time he loves to fish, hunt and watch baseball. Kyle has been in the industry since 2015. He started as an installer and then went to school to become a technician in 2019.

  • Matthew Ruzzi

    Matthew Ruzzi

    Service Professional

    Matthew is from western New York. He and his wife can’t wait to start a family. He likes learn interesting things and his faith is very important to him. He enjoys fishing, hiking, camping and playing frisbee with his dog, Dakota. One time he spent 48 hours driving from New York to Texas. Matthew has been in the HVAC industry since 2018. When we asked him why he chose Aire Serv, he said: “I chose to work for Aire Serv because we have a proven track record of providing high quality, no hassle HVAC solutions. I chose to work with Aire Serv because quality and accountability matter to me.”

  • Marc DeLaRosa

    Marc DeLaRosa

    Professional Installer
  • Tanner Scarber

    Tanner Scarber

    Professional Installer

    Tanner is originally from Cleburne, TX. He graduated from Centennial High School and then attended Hill College where he earned his HVAC and EPA certifications. He is married and has a daughter. Before coming to Aire Serv Tanner worked as a jailer for the Tarrant County Sheriffs office. When he’s not working, he enjoys outdoor activities, yard work, camping and working on his personal vehicles. He has restored a chevy c10 that belonged to his grandpa. Tanner has been in the HVAC industry since early 2020. When we asked him why he chose Aire Serv, he said: “I chose Aire Serv for many reasons, when I was job searching, I was looking for a small but established group with consistency. Once I interviewed, I learned Aire Serv has many core values that relate to me. Now that I have been on the job, Aire Serv has very high expectations for workmanship, work ethic, honesty, integrity and customer service. I enjoy working with the team and plan on serving our customers for many years!”

  • Mickey McPhail

    Mickey McPhail

    Home Comfort Designer

    Mickey is from Houston, Texas. He studied Biology at Texas A & M. Instead of pursuing medicine he decided to study Pastry Arts at HCC with renowned Belgian pastry chef Eddy Van Damme. Mickey was an Executive Pastry Chef for 16 years at various 4 and 5 start resorts. In his free time Mickey enjoys cooking and working in the yard. He is also a lover of useless information and silly jokes. Mickey has been in the HVAC industry since 2015. When we asked him why he chose to join the Aire Serv team, he said: “I actually wanted to work for Keith and Aire Serv for some time. While working for a competitor I heard some great things about Keith and Aire Serv. I am a perfectionist and wanted to work for a company that was the same behind the scenes as the image they portrayed to the community. I wanted to work for someone that truly had my best interest in mind. I can assure anyone and everyone that Aire Serv is that company. Aire Serv is light years ahead of the competition when it comes to professionalism, quality of workmanship and the training and resources that are available. I only wish I had found Keith and Aire Serv so much sooner. I feel truly blessed to work for such an AMAZING owner and company.”

  • Jennifer Earlston

    Jennifer Earlston

    Human Resources Director

    Jennifer is from Granbury, Texas. She has been married for 21 years and she has 3 sons and 1 daughter. She also has precious twin grand babies, 1 boy and 1 girl. She loves photography and crafting. Jennifer has been in the HVAC industry for 2 years. When we asked Jennifer why she joined the Aire Serv team, she said it was because "we are family oriented, honest and loyal to clients."

  • Charles Miller

    Charles Miller

    Service Manager

    Charles was born in Hobbs, New Mexico. He joined the navy where he spent 2 years at sea on a Guided Missile Destroyer. He attended Southeastern Oklahoma State University where he majored in electronics engineering. He also has an associates degree in computer maintenance technology. He and his wife have 3 sons, 1 daughter and 3 grandchildren. When he's not working, he enjoys fishing, hunting, golf, cowboy action shooting and cookouts with friends. He also loves his time being Pops to his 3 grandsons. Charles has been in the HVAC industry since 1995. When we asked him why he chose to work with Aire Serv, he said: I have worked for several employers over the years and recently I researched companies that I would enjoy working for instead of having a job where I didn't respect the culture or the company policies. Aire Serv of Granbury appeared to be a good fit for me but I actually interviewed with Keith twice before I decided to make the switch. It was the best decision I could have made for several reasons. Aire Serv is the best company I have worked for because (1) the owner truly cares about the internal and external clients (2) the team that Keith has assembled is by far the best I have had the pleasure of working with (3) the structure and resources available through Aire Serv puts them far above the competition in regards to providing our clients the best solutions for their home comfort needs, and (4) the technical and soft skills training, access to tools and resources that are needed to stay on top of the ever evolving HVAC industry."

set of AC units
  • 5 out of 5 Star Rating
    “Best AC guys around!”

    - Christy I.

  • 5 out of 5 Star Rating
    “Thank you again for such wonderful service.”

    - Cheryl R.

  • 5 out of 5 Star Rating
    “When you have a company that puts you first by being courteous, respectful, honest, and above all professional, it always leads to great service.”

    - Joe A.

  • 5 out of 5 Star Rating
    “It is very refreshing to have a positive experience with a business.”

    - Honour S.

  • 5 out of 5 Star Rating
    “Good Friendly Service”

    - Kyle S.

  • 5 out of 5 Star Rating
    “It is nice when you can find a company with genuine good and reliable service. I have found their staff to be well trained and willing to get into the problems with recommendations. Thanks for being available to us.”

    - Erin S.

  • 5 out of 5 Star Rating
    “The installers were very professional and knowledgeable.”

    - Joseph P.

  • 5 out of 5 Star Rating
    “Excellent Help From the Beginning”

    - Teresa and Kevin K.

  • 5 out of 5 Star Rating
    “Aire Serv management and technicians were fantastic!”

    - David S.

  • 5 out of 5 Star Rating
    “They went above and beyond my expectations!”

    - Ashley J.