“I just had my down stairs unit replaced (not heat downstairs). Strangely enough, the upstairs nest went out. Thus, there was no heat in the house. These gentlemen came first thing in the morning and took care of everything. They cleaned up and explained everything to me. They were clean cut, polite, and efficient. It was a pleasure to work with them.”
Charlene , Owens Cross Roads, AL
“The service was very good! Everything was very well explained and our service man was polite and friendly! Thanks!”
L.T. , Meridianville, AL
“Dustin came out to do a routine check as part of the advantage plan offered by Aire-Serve. He was friendly and professional and took the time to explain every step of the process and any options available to help my system run more efficiently. I highly recommend Dustin to anyone who wants an honest and knowledgeable technician.”
N.S. , Huntsville, AL
“We had Will and James here to replace a whole system. Temperatures were in the 90s but they were on it. The guys were suffering but got it all done. I definitely recommend these guys to come do your job.”
Martin Lagewaard , Huntsville, AL
“I'm new to the area and sought a top rated company. Easy to like Aire Serv of Huntsville with their great customer service and professionalism. Thank you Aire Serv team, and special thanks to Zach, clearly a great new addition to your team.”
Ken , Madison, AL
“Aire Serv is a company that hires honest, prompt, professional and friendly technicians. I justify this on the basis that we were serviced by their lead tech. Obviously a smart standard of measure exists somewhere when it comes to maintaining the quality of whatever business, whatever endeavor. It starts from a lead example, and this lead tech provided the top-notch service one would expect to see from someone leading by example. Couple that with being a real person rather than just a guy in a uniform only there to earn an income. Winning combo, I'd say. I spare details, but suffice it to say my widowed mother was treated with respect, patience and kindness from a tech that could likely disassemble and reassemble our HVAC unit without thumbs. We had three parts of the HVAC unit replaced at a fair price. I have a nose for slimeballs, and believe me: no price gouging to be found here. He was also very articulate about the Advantage Plan they offer, which actually has some sweet perks. Yet he did not pressure us like some obnoxious used car salesman. The customer service we encountered when scheduling the appointment was extremely pleasant. They also seem to see where appointments at say, 3pm, might be able to be bumped up if a different tech happens to be nearby. Ours was bumped up to 10am from 3pm with a courtesy call to us. We didn't inquire for expedited service, but it's apparently what they do between calls. Try and give calling customers options when they don't even know they have any. The tech did the same thing by the way, after a diagnosis of our problem. Give Aire Serv a call. If they send Dustin Cagle to service your problems, it's going to be a good day.”
W.Z. , Madison, AL
“Expediate service, on time , kept me informed. Personable Dustin Cagle, technician, was service oriented. Would recommend my friends who use AirServ to request Dustin.”
Carolyn J Picker , Huntsville, AL
“I been having airflow issues tho out my home for 6 years or so now. Have had couple repairs quotes coming to 3600.00 wow!! only option was replacement with other company's. Dustin Cagle with Aire serv came out and gave me a good ,better, and best option to help my problem. After discussing options we both together settled on a plan. That same day Dustin perform the job am really excited to see improvements to my home. THANK YOU!!!”
Bobby Gray , Harvest, AL
“Aire serv is a great company Dustin came by fixed my issues. Very happy with the job he did highly recommend”
Robert N. , New hope, AL
“Been using Aire Serv for years would not use anyone else. Just put in a new AMANA unit and I LOVE IT. My house has never been this cool in 28 years.”
George S. , Huntsville, AL
“Called in the middle of the night because my A/C unit went out. Got a call back and a service man showed up by 8:00 am the next morning. Nathan, my service man, was great. He was courteous, quickly diagnosed the problem, had the replacement part, installed it and was on his way. Great customer service. I will use them again and heartily recommend them to others!”
Larry , Meridianville, AL
“The service guy came out that same evening at no extra cost and determined that the unit most likely would need to be replaced but also gave us a quote for just repairing it. We have since decided to replace the unit given the cost of repair. The service guy was very professional and knowledgeable and gave us a very detailed description of what the issue was. I would recommend them highly.”
Caroline R.
“I called today to set up a time for a tune up (after purchasing a deal on Living Social some time ago). They said someone could be out in about 3 hours. They called right back and said if it was okay they could come in about 30 minutes!! The technician showed up right on on time. He was completely delightful. He began educating me immediately on my heat and air unit (something I didn't even think I had any desire to learn about!). He invited me to go with him through the servicing of our unit, explaining to me what readings he should be getting and why it was important. Although our unit is about 16 years old the outside unit was working surprisingly well. We knew we have had a slow freon leak for several years. He was able to find exactly where the leak was and explained to me why it was leaking and what it would take to repair it. He fully educated me on the ramifications of not making the repair, as well as the pros and cons of making the repair vs replacing the unit. Living Social introduced me to this company, Aire Serv earned my loyal business today. I can not speak highly enough about them, or about this service technician. ((And I have never left a review like this...when I read them I usually think it must be a family member or friend writing it, but I knew nothing of the company before today.)”
Dana D.
“Our heat failed without notice during inclement weather. I went on line to see if there was some type of DO IT YOURSELF solution I might try in lieu of calling a repairman. Frankly I tried several on line "tips" without prevail and finally called Aire Serv. Their service technician arrived on time and introduced himself, asked a few questions, and set about diagnosing our problem. He found the problem quickly and made the repair. Great job, thanks for the service.”
Rod W.
“Arrived on time. Inspected both systems and provided insight about both systems that we did not know. We would use this company again.”
Mark P.
“The sales and service representatives were very knowledgeable and professional.”
Hae L.
“It was a pleasure working with Aire Serv. Customer service started from the first call made, the receptionist was very pleasant and professional. They were willing to accomidate our schedule and arrive late afternoon to provide an inspection and evaluation of our current equipment. Technician provided a thorough evaluation of our home and existing equipment. He explained options and cost and although no one wants to spend thousands of dollars before the holidays, the price was very fair. We were having warm weather at the time, but Aire Serv made sure the team was scheduled to begin work the next day as colder weather was in the forecast. Everyone that came to our home was on time, professional and courteous, the installers even vacuumed and swept before they left! They followed up to make sure everything agreed upon was to our satisfaction (and it was). I highly recommend this team, they did a great job!”
Connie W.
“I have used this company for nearly 12 years and have always been very pleased with their service. They are professional, friendly, and easy to work with. Because I have used them for many years, they know the history of each of my heating/ac units. They are always honest about what works needs to be done. Best of all, their prices are very reasonable!”
Kathryn S.
“The technician arrived on time, cleaned and serviced my two heat pumps, and answered questions I had on the operation and maintenance of my system. He also provided useful tips on maintaining my heating system that will save me money in the future.”
Larry B.
“Extremely pleasant and knowledgeable young man cleaned out gas fireplace. Highly recommend after experience I had dealing with office, price, and work completed.”
Gayle B.
“Cleaned and inspected unit. Replaced capacitor that was going bad but he told me it could wait until the following summer. I went ahead and replaced it anyway. Very helpful in teaching me about the unit in the house that I just purchased. I would definitely recommend them!”
Jennifer N.
“Called Aire Serv due to not cooling and that day they had me up and running during the sizzling summer! Thanks Aire Serve!”
Michael C.
“Repairs and maintenance - performed excellent work. Courteous workers.”
Brad L.
“I had written a previous review but do not see it posted here. I wanted to correct my statement of thinking that the technician had misquoted me for the ac unit. It turns out I got confused over the whole thing and posted an incorrect review. The technician was nothing but professional. He came out this morning and fixed the unit in speed time. I would totally recommend this company and would use them again. My apologies for posting an incorrect review.”
Kimberley W.
“Great service, highly recommend!”
Rebecca T.
“Aire Serv of Huntsville did a great job, highly recommend them to anyone looking for a quality company with proficient technicians.”
Lee P.
“I would fully recommend this company for all commercial needs. They are prompt, clean and have a very professional sales person.”
L F.
“Aire Serv technician came out on a Saturday night, diagnosed my problem and proposed the solution. I approved and he had the part on hand and repaired my system within an hour. He was very professional, wore shoe protection and even used his own door mat. I will definitely use this Company again. It was a great experience that I haven't had with any other service company. I also signed up for their maintenance program which I thought was an unbelievable deal.”
Christine T.
“The gas burner on my fireplace would not light and I knew it needed to be cleaned out since over time it gets' filled with soot. The technician was very professional, dismantled my gas logs which he noticed had been incorrectly installed so he corrected that. He cleaned and serviced the fireplace and now it lights immediately every time I turn it on. He gave me some suggestions on installing a blower and a carbon monoxide detector. I was very pleased with the service and the price (Groupon special for $89). Thank you for the quality service; my fireplace works great now and I am very pleased with the results.”
Erik S.
