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Meet your Neighborly home services experts.

  • Keith Saunders

    Keith Saunders


    Keith was born and raised in Cleburne, TX. After graduation, he attended Hill College and currently resides in Granbury. He is married with 4 children. His family time typically revolves around baseball because most of his boys have played at a competitive level. Most people don’t see that he has a silly side to him but sometimes he will even make up words to describe something whether the word exists or not. Many times though it’s a real word that used in the wrong context so, it makes his stories sound ridiculous. Keith has been in the HVAC industry since 1988. He started his 1st company in 1998. When asked why he chose Aire Serv, he said: “I really enjoy helping people and customer service is a pet peeve of mine. It irritates me that the service industry lacks service and my goal is to put service back into the service industry. I chose to partner with Aire Serv in March of 2009. By being part of a national franchise with proven business principles and practices that are taught by Neighborly, formerly the Dwyer Group, I have learned how to properly own and operate a small business. In addition to the principles, Neighborly has laid out a Code of Values that we strive to live by daily as we touch the lives of our clients.”

  • Esteban Damian

    Esteban Damian

    Operations Manager

    Esteban is from Lake Havasu City, AZ. After high school, he went into the military. Later he went to a trade school where he received his diploma in HVAC and got his NATE certification. He has a wife and 4 kids. In his spare time, he enjoys fishing, hunting, gardening, and beekeeping. When asked why he chose to join the Aire Serv team he said: “it was because of the structure.”

  • Donna Matkin

    Donna Matkin

    Office Manager

    Donna is from Fort Worth, TX. After high school, she attended college and worked in an office until she graduated. She began to work in the restaurant business and eventually moved into a management position there. When she’s not at work she likes to travel. She also loves making candy and gardening which she learned from her mother. She remembers having a sleepover at her cousin’s house, which had a pool, when she was around 12. There were 6 girls and one by one they started going inside to sleep. She woke up by the back door drenched from head to toe. They decided she must have gone swimming in her sleep. After that, her Aunt Fannie didn’t allow backyard campouts. Donna has been in the HVAC industry since 2007. When we asked why she chose Aire Serv, she said: “All of us know that Keith and Kara appreciate our efforts. They tell us but more importantly, they show us in many ways, day in and day out. I think this is why we have the quality of happy people working here. The team I work with is amazing. Everyone is motivated to provide top-notch service and to grow our company. We are very structured which makes everyone’s job easier because there are very few gray areas. There is also the fact that the owner works harder than any of us!”

  • Charles Miller

    Charles Miller

    Service Manager

    Charles was born in Hobbs, New Mexico. He joined the navy where he spent 2 years at sea on a Guided Missile Destroyer. He attended Southeastern Oklahoma State University where he majored in electronics engineering. He also has an associates degree in computer maintenance technology. He and his wife have 3 sons, 1 daughter and 3 grandchildren. When he's not working he enjoys fishing, hunting, golf, cowboy action shooting and cookouts with friends. He also loves his time being "Pops" to his 3 grandsons. Charles has been in the HVAC industry since 1995. When we asked him why he chose to work with Aire Serv, he said: "I have worked for several employers over the years and recently I researched companies that I would enjoy working for instead of having a job where I didn't respect the culture or the company policies. Aire Serv of Granbury appeared to be a good fit for me but I actually interviewed with Keith twice before I decided to make the switch. It was the best decision I could have made for several reasons. Aire Serv is the best company I have worked for because (1) the owner truly cares about the internal and external clients (2) the team that Keith has assembled is by far the best I have had the pleasure of working with (3) the structure and resources available through Aire Serv puts them far above the competition in regards to providing our clients the best solutions for their home comfort needs, and (4) the technical and soft skills training, access to tools and resources that are needed to stay on top of the ever evolving HVAC industry."

  • Jennifer Earlston

    Jennifer Earlston

    Human Resources Director

    Jennifer is from Granbury, Texas. She has been married for 21 years and she has 3 sons and 1 daughter. She also has precious twin grand babies, 1 boy and 1 girl. She loves photography and crafting. Jennifer has been in the HVAC industry for 2 years. When we asked Jennifer why she joined the Aire Serv team, she said it was because "we are family oriented, honest and loyal to clients."

  • Carol Waterson

    Carol Waterson

    Customer Service Representative

    Carol is from Graham, Texas. After high school she attended college. She is married and has 1 daughter. She loves spending time with her family and friends. Carol is a dog lover and has 3 fur babies. Carol has been in the HVAC industry since early 2019. When we asked her why she chose Aire Serv, she said: "To work for a company that truly believes in their code of values."

  • Emmy Beaird

    Emmy Beaird

    Customer Service Representative

    Emmy grew up in the Austin area and moved to Granbury in 2017 with her mom and sister. She is graduating in May of 2021 at the top of her class and then starting her journey at Tarleton State University in the fall. In her free time, she enjoys spending time with her friends and family, loving on her dog and listening to music. She is a self-proclaimed Catan professional and a Grey’s Anatomy fanatic. Emmy is new to the HVAC industry. When we asked her why she chose to join the Aire Serv team, she said: “I chose to work with Aire Serv because the day that I went to see what it was all about everyone welcomed me with open arms. I didn’t feel like a stranger, in fact, I felt like I had known them my whole life.”

  • Mandy Burleson

    Mandy Burleson

    Customer Service Representative

    Mandy was born in Arlington but has lived all over the DFW area. She graduated at the top of her class and then went into property management. That is where she discovered her passion for customer service. Mandy is married and has a fur baby. When she’s not working she enjoys reading, running, lounging on the boat or a day at the spa. Mandy joined the HVAC industry at the beginning of 2021. When we asked her why she chose to join the Aire Serv team, she said: “The team of amazing people, the customer service mission and the code of values really caught my attention!”

  • Dale Wheeler

    Dale Wheeler

    Service Professional
  • Donny Jordan

    Donny Jordan

    Service Professional

    Donny is from Southern California, but he got to Texas as soon as possible. He and his wife have three daughters, one son and five dogs. Donny knows when to have fun and when it’s time to work. He likes cars and tools. Donny has been in the HVAC industry for 25 years. When we asked him why he chose to join the Aire Serv team, he said: “the opportunity and the base work available, along with the training.”

  • Gary Jourdan

    Gary Jourdan

    Service Professional

    Gary is from Mount Vernon, Indiana. He graduated first in his class from Central Texas College, where he earned a Technical degree in HVAC and Refrigeration along with two other certifications in HVAC. Gary served 8 years as a US Army Infantryman before joining the HVAC industry in 2019. He has a fiancé and 2 beautiful daughters. When he is not working, he enjoys camping, fishing, and woodworking. When we asked Gary why he chooses to be part of the Aire Serv team, he said: “I chose to work with Aire Serv because it is a company that is customer service driven beyond all other principles that are part of the company values. Without the customers we would be without jobs and they will always be Aire Serv’s number one priority.”

  • Kyle Saunders

    Kyle Saunders

    Service Professional

    Kyle was born and raised in Granbury, TX. He comes from a family of 4 boys and grew up playing baseball. In his free time he loves to fish, hunt and watch baseball. Kyle has been in the industry since 2015. He started as an installer and then went to school to become a technician in 2019.

  • Matthew Ruzzi

    Matthew Ruzzi

    Service Professional

    Matthew is from western New York. He and his wife can’t wait to start a family. He likes learn interesting things and his faith is very important to him. He enjoys fishing, hiking, camping and playing frisbee with his dog, Dakota. One time he spent 48 hours driving from New York to Texas. Matthew has been in the HVAC industry since 2018. When we asked him why he chose Aire Serv, he said: “I chose to work for Aire Serv because we have a proven track record of providing high quality, no hassle HVAC solutions. I chose to work with Aire Serv because quality and accountability matter to me.”

  • Ryan Nelson

    Ryan Nelson

    Service Professional

    Ryan was born in Oklahoma City but has lived in Granbury since 1995. He has received vocational certificates in nursing and HVAC. He is married and has 2 beautiful daughters. When he’s not working, he enjoys spending time outdoors, hunting, fishing, playing softball and taking his family out on the boat. Ryan just loves God and his family and enjoys working for them. Ryan has been in the HVAC industry since 2015. When we asked him why he wanted to join the Aire Serv team, he said: “I chose Aire Serv because I felt like this is where I’m supposed to be. Mr. Saunders has a great sense of dedication and his values are in line with my own.”

  • Marc DeLaRosa

    Marc DeLaRosa

    Professional Installer

    Marc is from San Antonio. He graduated from Midway High School in Waco. When he’s not working he likes to watch sports, fish, travel and continue his education in the HVAC field.

  • Ryan Frazier

    Ryan Frazier

    Professional Installer

    Ryan is from Southern California. That is where he received his AA and BS degrees from CSUCI. He and his wife made the choice to begin their life in the great state of Texas in 2021 with their 2 sons. In his free time, Ryan enjoys teaching his oldest son archery and how to shoot, playing videogames, powerlifting and participating in the strongman competitions. He is also a certified personal trainer. Ryan began his HVAC career in 2021 although he has a background in the electrical field. When we asked Ryan why he chose to join the Aire Serv team, he said: “I choose to work with Aire Serv because it is one of the best companies I’ve ever worked with. I’ve had many managers and owners of companies over the years, and none of them have shown the level of care and concern that Keith and Kara show us. They truly take care of us and it makes me work as hard as I can for them and to make sure I do the best job possible.”

  • Mickey McPhail

    Mickey McPhail

    Home Comfort Designer

    Mickey is from Houston, Texas. He studied Biology at Texas A & M. Instead of pursuing medicine he decided to study Pastry Arts at HCC with renowned Belgian pastry chef Eddy Van Damme. Mickey was an Executive Pastry Chef for 16 years at various 4 and 5 start resorts. In his free time Mickey enjoys cooking and working in the yard. He is also a lover of useless information and silly jokes. Mickey has been in the HVAC industry since 2015. When we asked him why he chose to join the Aire Serv team, he said: “I actually wanted to work for Keith and Aire Serv for some time. While working for a competitor I heard some great things about Keith and Aire Serv. I am a perfectionist and wanted to work for a company that was the same behind the scenes as the image they portrayed to the community. I wanted to work for someone that truly had my best interest in mind. I can assure anyone and everyone that Aire Serv is that company. Aire Serv is light years ahead of the competition when it comes to professionalism, quality of workmanship and the training and resources that are available. I only wish I had found Keith and Aire Serv so much sooner. I feel truly blessed to work for such an AMAZING owner and company.”

  • Caleb Smith

    Caleb Smith

    Operations Associate

    Caleb was born in Andrews, Tx, and later moved to Granbury where he finished school. He is married and has a daughter. When he has free time, he enjoys taking things apart to see how they work and then putting them back together as well as playing video games on his computer. He has collected a plethora of useless knowledge that he enjoys talking about for the fun of it. Caleb is new to the HVAC industry and working to gain knowledge so he can continue to progress. When we asked him why he chose to join the Aire Serv team, he said: “I wanted to move on to something in my life that was more permanent. I had an interest in the HVAC field, so I searched local companies and the best rated one was Aire Serv. After meeting with Keith for my interview it seemed like a great match, so I gladly joined when offered a position.”

  • Cheyanne Nunez

    Cheyanne Nunez

    Operations Associate

    Cheyanne moved around as a child because her father was in the Army, but she always called Waco her home. She graduated from Midway High School where she was involved in the band. She is an only child and has a dog that means the world to her. When she is not working, she enjoys music, attending concerts, crafting, hunting, and fishing. She is an animal lover and has always wanted a pig as a pet. Cheyanne joined the HVAC industry in 2020. When we asked her why she decided to join the Aire Serv team, she said: “I chose Aire Serv because they are well organized and they stick by their standards.”

set of AC units
  • 5 out of 5 Star Rating
    “Remedied the problem in the most reasonable and cost effective way.”

    - Paul K.

  • 5 out of 5 Star Rating
    “I have needed them several times and they have always been extremely prompt and professional.”

    - Candace C.

  • 5 out of 5 Star Rating
    “I will be calling them from now on with any of my a/c needs from now on.”

    - Mark A.

  • 5 out of 5 Star Rating
    “Courteous and took time with us to do a thorough check and answer our questions.”

    - Pam B.

  • 5 out of 5 Star Rating
    “Your company's services has been very good today as well as in the past.”

    - George P.

  • 5 out of 5 Star Rating
    “I recommend them. Very professional, kind, courteous. Reasonbly priced”

    - Nancy G.

  • 5 out of 5 Star Rating
    “They came out very fast and the service was great.”

    - Ubaldo L.

  • 5 out of 5 Star Rating
    “Great service highly recommend.”

    - Denise H.

  • 5 out of 5 Star Rating
    “I am impressed from customer service to technician knowledge, experience and availability.”

    - Jake H.

  • 5 out of 5 Star Rating
    “I would use no other company. Y'all are the greatest.”

    - Linda H.