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Meet your Neighborly home services experts.

  • Keith Saunders

    Keith Saunders


    Keith was born and raised in Cleburne, TX. After graduation, he attended Hill College and currently resides in Granbury. He is married with 4 children. His family time typically revolves around baseball because most of his boys have played at a competitive level. Most people don’t see that he has a silly side to him but sometimes he will even make up words to describe something whether the word exists or not. Many times though it’s a real word that used in the wrong context so, it makes his stories sound ridiculous. Keith has been in the HVAC industry since 1988. He started his 1st company in 1998. When asked why he chose Aire Serv, he said: “I really enjoy helping people and customer service is a pet peeve of mine. It irritates me that the service industry lacks service and my goal is to put service back into the service industry. I chose to partner with Aire Serv in March of 2009. By being part of a national franchise with proven business principles and practices that are taught by Neighborly, formerly the Dwyer Group, I have learned how to properly own and operate a small business. In addition to the principles, Neighborly has laid out a Code of Values that we strive to live by daily as we touch the lives of our clients.”

  • Esteban Damian

    Esteban Damian

    Operations Manager

    Esteban is from Lake Havasu City, AZ. After high school, he went into the military. Later he went to a trade school where he received his diploma in HVAC and got his NATE certification. He has a wife and 4 kids. In his spare time, he enjoys fishing, hunting, gardening, and beekeeping. When asked why he chose to join the Aire Serv team he said: “it was because of the structure.”

  • Donna Matkin

    Donna Matkin

    Office Manager

    Donna is from Fort Worth, TX. After high school, she attended college and worked in an office until she graduated. She began to work in the restaurant business and eventually moved into a management position there. When she’s not at work she likes to travel. She also loves making candy and gardening which she learned from her mother. She remembers having a sleepover at her cousin’s house, which had a pool, when she was around 12. There were 6 girls and one by one they started going inside to sleep. She woke up by the back door drenched from head to toe. They decided she must have gone swimming in her sleep. After that, her Aunt Fannie didn’t allow backyard campouts. Donna has been in the HVAC industry since 2007. When we asked why she chose Aire Serv, she said: “All of us know that Keith and Kara appreciate our efforts. They tell us but more importantly, they show us in many ways, day in and day out. I think this is why we have the quality of happy people working here. The team I work with is amazing. Everyone is motivated to provide top-notch service and to grow our company. We are very structured which makes everyone’s job easier because there are very few gray areas. There is also the fact that the owner works harder than any of us!”

  • Carol Waterson

    Carol Waterson

    Customer Service Representative

    Carol is from Graham, Texas. After high school she attended college. She is married and has 1 daughter. She loves spending time with her family and friends. Carol is a dog lover and has 3 fur babies. Carol has been in the HVAC industry since early 2019. When we asked her why she chose Aire Serv, she said: "To work for a company that truly believes in their code of values."

  • Cheyanne Nunez

    Cheyanne Nunez

    Customer Service Representative

    Cheyanne moved around as a child because her father was in the Army, but she always called Waco her home. She graduated from Midway High School where she was involved in the band. She is an only child and has a dog that means the world to her. When she is not working, she enjoys music, attending concerts, crafting, hunting, and fishing. She is an animal lover and has always wanted a pig as a pet. Cheyanne joined the HVAC industry in 2020. When we asked her why she decided to join the Aire Serv team, she said: “I chose Aire Serv because they are well organized and they stick by their standards.”

  • Jennifer Earlston

    Jennifer Earlston

    Customer Service Representative

    Jennifer is from Granbury, Texas. She has been married for 21 years and she has 3 sons and 1 daughter. She also has precious twin grand babies, 1 boy and 1 girl. She loves photography and crafting. Jennifer has been in the HVAC industry for 2 years. When we asked Jennifer why she joined the Aire Serv team, she said it was because "we are family oriented, honest and loyal to clients."

  • Charles Miller

    Charles Miller

    Professional Service Technician

    Charles was born in Hobbs, New Mexico. He joined the navy where he spent 2 years at sea on a Guided Missile Destroyer. He attended Southeastern Oklahoma State University where he majored in electronics engineering. He also has an associates degree in computer maintenance technology. He and his wife have 3 sons, 1 daughter and 3 grandchildren. When he's not working he enjoys fishing, hunting, golf, cowboy action shooting and cookouts with friends. He also loves his time being "Pops" to his 3 grandsons. Charles has been in the HVAC industry since 1995. When we asked him why he chose to work with Aire Serv, he said: "I have worked for several employers over the years and recently I researched companies that I would enjoy working for instead of having a job where I didn't respect the culture or the company policies. Aire Serv of Granbury appeared to be a good fit for me but I actually interviewed with Keith twice before I decided to make the switch. It was the best decision I could have made for several reasons. Aire Serv is the best company I have worked for because (1) the owner truly cares about the internal and external clients (2) the team that Keith has assembled is by far the best I have had the pleasure of working with (3) the structure and resources available through Aire Serv puts them far above the competition in regards to providing our clients the best solutions for their home comfort needs, and (4) the technical and soft skills training, access to tools and resources that are needed to stay on top of the ever evolving HVAC industry."

  • Gary Jourdan

    Gary Jourdan

    Professional Service Technician

    Gary is from Mount Vernon, Indiana. He graduated first in his class from Central Texas College, where he earned a Technical degree in HVAC and Refrigeration along with two other certifications in HVAC. Gary served 8 years as a US Army Infantryman before joining the HVAC industry in 2019. He has a fiancé and 2 beautiful daughters. When he is not working, he enjoys camping, fishing, and woodworking. When we asked Gary why he chooses to be part of the Aire Serv team, he said: “I chose to work with Aire Serv because it is a company that is customer service driven beyond all other principles that are part of the company values. Without the customers we would be without jobs and they will always be Aire Serv’s number one priority.”

  • James Lavinder

    James Lavinder

    Professional Service Technician

    James is from Riesel, Texas. After completing high school he moved on to trade school. He is married and has a daughter and a son. He enjoys old trucks, hunting and watching his daughter play sports. He is very family oriented and loves spending time with them. James has been in the HVAC industry since 2009 and with Aire Serv since 2010. When we asked him why he chose the Aire Serv team, he said: "I chose to work with Aire Serv because of the code of values that we deliver to our customers every day. The team we have to work with is there to help you from every aspect whether it's needing help in your personal life or on the job. They provide training in areas that you feel you need help in along with personal growth. They develop leaders who will stand right beside you and make sure you're comfortable."

  • Julius Rodriguez

    Julius Rodriguez

    Professional Service Technician

    Julius is from Michigan where he received his technician certification from Perfect Technician Academy. He is also a former marine. Julius is married and has a dog named Ricky. In his free time he enjoys hunting, fishing and working on his car. He has been a technician since 2019. When we asked him why he chose to join the Aire Serv team, he said: “It’s a great place to be and a great company to work for and it’s also very organized.”

  • Kyle Saunders

    Kyle Saunders

    Professional Service Technician

    Kyle was born and raised in Granbury, TX. He comes from a family of 4 boys and grew up playing baseball. In his free time he loves to fish, hunt and watch baseball. Kyle has been in the industry since 2015. He started as an installer and then went to school to become a technician in 2019.

  • Matthew Ruzzi

    Matthew Ruzzi

    Professional Service Technician

  • Wesley Helton

    Wesley Helton

    Professional Service Technician

    Wesley is from Gilmer, TX. After high school he went to the Kilgore College HVAC trade program, where he earned his HVAC certification. He’s been in the HVAC industry since 2002. When Wesley is not working, he’s with his wife and son. He’s usually at the baseball and football fields involved with his son’s youth sports. They also enjoy fishing and camping as a family.

  • Byron Harper

    Byron Harper

    Home Comfort Designer

    Byron is from McGregor, Texas. He went to ATI Technical College and has been in the HVAC industry since 2008. Byron has a huge family and he enjoys hunting, fishing, and traveling. He is a very spiritual person and believes growth in all areas is important. When we asked Byron why he chose to join the Aire Serv team, he said: “The leadership! They are not above you they are right beside you. The whole team here! This group of guys and gals are very focused on what’s best for our clients. I could not ask for better support from everyone here. We all make promises we intend to keep.”

  • William Rich

    William Rich

    Home Comfort Designer

    Will is from Andrews, Texas. He is married and has 3 sons. He is very much a family man, so all of his free time is enjoyed with his family. Will has been in the HVAC industry since 2014. When we asked him why he chose to join the Aire Serv team, he said: “I can’t really say that I chose Aire Serv per say. I chose to work for Keith. I believe him to be an honest man and he runs an honest business that truly cares about the customer.”

Ready to Breathe Easier?

You can rely on our company to provide the care you need. If you need heating or cooling repairs, Aire Serv is there: We’re available 24 hours a day and 7 days a week, and we don’t charge overtime fees.

  • 5 out of 5 Star Rating
    “Remedied the problem in the most reasonable and cost effective way.”

    - Paul K.

  • 5 out of 5 Star Rating
    “I have needed them several times and they have always been extremely prompt and professional.”

    - Candace C.

  • 5 out of 5 Star Rating
    “I will be calling them from now on with any of my a/c needs from now on.”

    - Mark A.

  • 5 out of 5 Star Rating
    “Courteous and took time with us to do a thorough check and answer our questions.”

    - Pam B.

  • 5 out of 5 Star Rating
    “Your company's services has been very good today as well as in the past.”

    - George P.

  • 5 out of 5 Star Rating
    “I recommend them. Very professional, kind, courteous. Reasonbly priced”

    - Nancy G.

  • 5 out of 5 Star Rating
    “They came out very fast and the service was great.”

    - Ubaldo L.

  • 5 out of 5 Star Rating
    “Great service highly recommend.”

    - Denise H.

  • 5 out of 5 Star Rating
    “I am impressed from customer service to technician knowledge, experience and availability.”

    - Jake H.

  • 5 out of 5 Star Rating
    “I would use no other company. Y'all are the greatest.”

    - Linda H.