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What People Are Saying About Aire Serv of Newark DE

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    Carl Jones , middletown, DE

  • “Matt was awesome!! He definitely has the best customer service I’ve seen in a long time! I’ve been working with the public for 36 years and know what a value it is to have an employee with exceptional people skills! You can always teach someone to treat your customers with respect, be courteous, be punctual etc... but you cannot teach someone to have an exceptionally genuine and sincere personality like Matt has! Aire Serv is very fortunate to have an employee like Matt Harper and I hope the company makes him well aware that he is doing such a great job! Thanks Matt for going above and beyond! It was so nice meeting you! Sincerely, Sharon and John Kilby”

    Matt Harper , Newark, DE

  • “Andrew was very knowledgeable and answered many questions about the system operation. He did his job in a very concenscious way. Very courteous gentleman. Great job.”

    Ron Dodson , 140 Bay club parkway, MD

  • “Andrew was really great. He tried to get everything fixed before our landlord could even make a decision. It's nice to have someone like Andrew on your team when the A/C goes out. Would definitely recommend Andrew and Aireserv to others. Thanks Andrew”

    David , Newark, DE

  • “My experience with Ben and Matt from Aire Serv has been very pleasant. They are very professional and respectful gentlemen and would recommend them to anyone looking for heating and air conditioning service in their home.”

    Leah Bobo

  • “Jackie Martin was out this morning to check out my air conditioner for the summer. He did a great job, was very personable and informative. Left a clean room, as every Aire Serv employee has done. Not only will I call them again, I have recommended them to several people. In fact, my neighbor called them a few weeks ago to clean and check her air conditioner and furnace.”

    Linda Miller

  • “I called at 5pm for an AC service call, and the man on the phone was so pleasant & helpful! He had s tech at my house in less than an hour. Jackie is the tech who was so professional, friendly & helpful! I'm so glad I called them today and will definitely tell everyone I know on social media to use this company! They made a customer for life!!!!”

    Amber Phillips

  • “Great customer service. Jackie, our service technician, was terrific. He gave honest opinions and offered services and equipment replacements without the pressure. He came right on time and gave a 'call ahead' before he came. Very personable also. If someone is coming into my house I want to feel like I can trust them and he definitely represents his company well. You can tell Jackie enjoys his job and loves helping homeowners like myself. Aire serv will continue to get our business from here on out. I have never had a better experience than I did today, with an HVAC company. Hands down you should try them also. I also feel their pricing is fair!”

    Christie Eisler

  • “Aire serv was just wonderful! Jackie was great very kind and did a wonderful job with everything here at Pivot physical therapy. We are very satisfied with the service you provided for us ! Thank you !!!!”

    Samantha Jones

  • “Our furnace failed in the midst of a cold Saturday morning. Jackie was here in less than an hour. He went out of his way to go find an ignitor for our furnace and got it up and running. Would recommend this company to anyone.”

    Brad Hammond

  • “I had a problem with my furnace on a cold winter night. Called at 1130pm and immediately spoke to a representative who scheduled service between 7-9a the next morning. The technician, Jackie Martin, arrived promptly at 710a and diagnosed the problem shortly after. Jackie had to order a part and returned within an hour to replace it and have my furnace up and running. Unlike other companies, I was not told I needed service that was not needed nor was I charged a ridiculous price. Great job Aire Serv!”

    Steve D.

  • “The service tech Jackie was extremely professional and courteous. He found the problem right away and had a solution within minutes. The first company was called out numerous times and did not find the problem with the unit. Jackie provided advice and answered all of our questions. He was leaps and bounds above the other service tech in all aspects.”

    Shelly Hanz

  • “Ken was prompt and professional. Very friendly and came in to do that job that needed to be done. He explained what he was doing very well. We will use Aire Serv again and recommend them to others.”

    Christina M.

  • “Tech guy Jackie Martin was on time, very pleasant to talk with and understands the meaning of customer service. Was thorough in his explanation of the problem and the resolution. Was clean with the shoes protection and the rug by the doorstep. His manager was also pleasant to talk with and was able to make the repair happen by understanding customer(me) issues. Work was completed in a timely manner. Good establishment!”

    Gus A.

  • “Last fall we went to turn on the heat and found that it wasn't blowing any hot air! We called a few companies who were in no rush to come out for a couple hundred dollars (prices quoted without even seeing our 3 year old unit!). A friend recommended Aire Serv- I called and Nick was out within 2 hours to diagnose and fix our problem for an extremely reasonable price. He clearly explained what the problem was and how he was going to fix it.They were prompt, respectful, and provided great service! We will definitely call them again for any of our heating/ac needs.”

    Courtney L.

  • “Scheduling was easy, they were able to get out to service our AC less than 24 hours after I called. Matt and Ben were beyond professional and clearly knew their stuff. They took their time to explain recommendations and give me options. Great experience and I was happy to sign a maintenance contract to keep them coming in the future.”

    Pete K.

  • “This review is for a commercial service call to Aire Serve. Aire Serve saved us when our air conditioning unit failed in August 2015. We made the call after discovering water in our warehouse. The team at Aire Serv showed up in less than 20 minutes. They were able to fix the situation very little time. The technicians were courteous, knowledgeable and efficient. I recommend them for any job big or small. I will personally be using them when I replace my unit.”

    Erin K.

  • “Very happy with service! Scheduled appointment was spot on, friendly in office and at home! Very reasonably priced service call! How many companies out there that will come to your house and repair your problem (Fireplace not lighting) for less than $100. Very happy first time customer.”

    Mark W.

  • “I had a duct cleaning service this week. I was really impressed with the service technician Kenyatta (Scooter) Carter. He took the time to professionally explain exactly what he was doing throughout the service work that he preformed. Scooter also gave me an opportunity to see what was going on inside of my system's ductwork with a video camera that he uses while cleaning the ductwork! This shows the pride in their work and satisfaction guarantee that AireServ of Elkton provides to their customers. I highly recommend AireServ!”

    Tim C.

  • “I Work for the maids of Wilmington De and we had the pleasure of having Brett and Quinn come out today and replace our outdated heating system. They were both very personable, friendly, and polite. There was quite a mess made but they made sure that they left our office looking just as it did before they arrived. They were great, it was a wonderful experience and we will be using them in the future.”

    Jessica J.

  • “My Technician came out he was 2 minutes early. He diagnosed the problem with my heater called in and got authorization through my home warranty company and fixed the problem the same day. He worked with integrity and kept me informed of what he was doing the whole time he was here. Being a business owner myself it was all of the little things the technician did when he came in that was greatly appreciated and that would make me call him back before I looked for anyone else. He identified himself as soon as he came to my door, he placed a temporary door mat and put on boot covers to protect my carpet as he went in and out of my house. Once he completed the work he set my thermostat and vacuumed out my system. Its the little things that make consumers happy and help businesses to grow. Jackie Martin and Aire Serv of Newark did an outstanding job and I appreciate them.”

    Cecil B.

  • “Had a new system installed by Aire Serv of Newark 1.5-2 years ago and it is great! The install process was fantastic with realistic expectations set from the first appointment to the completion of the job. I just had a tune up with Jackie today and once again had excellent service and a great experience. Jackie has excellent customer service skills and was professional throughout the appointment. He took extra time to review things in detail and make recommendations based on my feedback without the YOU MUST SIGN HERE NOW TO GET THIS DEAL speech I have gotten from other companies in the past. It is great to know I can trust this company to provide me with great service when I need it most.”

    Mike J.

  • “Jackie was very professional and spent time explaining how he could clean the mold from our furnace and prevent it from happening in the future. We appreciated the care he took in respecting our home by placing a mat at the entrance. Jackie was very friendly and had full knowledge of our system. Also, Scooter who was also very professional did a super job vacuuming and cleaning out all the vents and registers in our home. We had just moved in and wanted the system clean. He spent a lot of time making sure it was done well. I would suggest Aire Serv of Newark to anyone. Very pleased!”

    Deb S.

  • “(This is Alene B and not her daughter Robin)I have 2 HVAC systems. One gave out late summer. Aire Serve replaced it-Bret & co. were quick, clean, kept me in the loop all the way. I also purchased maintenance contracts for both the new & the old systems. Last week's polar blast saw my kitchen half (old system) under 50 degrees.Call, tech arrived about an hour later. Diagnosis frozen condensate coil and pipes.Jackie went beyond the call of duty-searched for and found heater,extension cord;returned when advised a cup+ condensate water discharged, to turn unit on. Heat! I'm hot for Aire Serve”

    Alene B.

  • “Thank you Ryan for being so prompt with getting your guys to come out and check out the problem we were having with our AC. Your staff was very polite, professional and great about pointing out things that needs to be taken care of with our heating system. Very affordable service and grateful that we have established a relationship that will keep our home heating and air conditioning systems running properly for a long time. Thank you again!! Tomlin and Clarinda”

    Clare C.

  • “I cant say enough good things about this company. The people are so nice and so friendly! I feel really comfortable having them in my house and I have a lot of confidence in their work. Nick Slater is fantastic in every way. Five Stars!!!”

    Christian C.

  • “My experience was very nice. Jackie Martin was Pleasant and explain everything in a simple way that we could understand. We hope to see him again.”

    Jeanette B.