Our business wasn't built overnight. In the beginning, Brian and his wife Denise worked three part-time jobs each while raising their young family to make their dream of starting a business a reality.
Brian attended school full-time, delivered newspapers, and drove taxis, while their young daughter, Caitlin, watched from the backseat as they swept parking lots.
Over the years, that relentless work ethic turned into a thriving family legacy. Caitlin began answering the phones after school and has since worked her way up over the last 10-plus years to become our longest-running employee.
Now, Brian’s granddaughter, Hallie, also works alongside the family. By focusing on growing the business from the ground up, Brian made it his mission to surround himself with the smartest, most capable people to build an unstoppable team.
Expert HVAC Credentials That Empower Our Entire Team
Trust in an HVAC company comes down to knowing the technician at your door has the expertise to fix the problem correctly the first time. While our owner, Brian, holds top-tier credentials, we use his deep knowledge base to strengthen, train, and empower our entire technical team.
Brian's foundational expertise includes a state-certified HVAC program at the Technical Careers Institute and over three decades in the field.
He also holds advanced environmental and manufacturer certifications, including:
- Trane 20i True Variable Compressor System: Certified Installer/Technician.
- Carrier Green Speed: Certified Installer/Technician.
- Mitsubishi® Diamond Dealer Status: Specializing in advanced ductless split heat pumps.
- EPA Universal Certification: High-level certification for safe, environmental refrigerant handling.
Rather than keeping this knowledge at the top, Brian’s expertise acts as a training blueprint for our entire staff. Our senior team members hold EPA 608 certifications and echo this high standard of excellence.
When an Aire Serv of Shelton technician arrives at your home, we aren't guessing; we’re backed by decades of collective company expertise, continuous training, and manufacturer-certified insights.
Award-Winning Service You Can Count On
We’re incredibly proud to have been named the 2024 Aire Serv Franchise of the Year. This prestigious honor highlights our team's collective dedication to hard work, standard-setting customer service, and community care.
Our reputation for excellence is supported by real metrics and a customer-centric philosophy:
- BBB Accredited: We maintain an A rating with the Better Business Bureau, proving our commitment to honest, transparent dealings.
- 18-Year History: Nearly two decades of showing up on time, diagnosing problems meticulously, and providing clear, plain-language explanations.
- Honest & Meticulous Care: Our technicians (like David, Joe, and Victor) are highly praised by customers for their thorough assessments and integrity—we only repair what actually needs fixing and never upsell unnecessary work.
A Local Team Backed by a Renowned Brand Name
Being an independent, family-run business backed by the national Aire Serv and Neighborly® network allows us to provide a level of security that smaller shops simply can't replicate. This means every job is covered by the Neighborly Done Right Promise®—if something isn't right, we will make it right.
We operate daily under a strict code of values focused on respect, communication, and integrity:
- Respect for Your Home: Our technicians always wear shoe covers and lay down drop cloths or tarps to protect your floors, meticulously cleaning up everything before they leave.
- Safety & Transparent Communication: Before a technician arrives, you will receive an update alongside a text message featuring the name and photo of your technician so you always know exactly who is entering your home.
- The “Go-the-Extra-Mile” Attitude: Whether it's working through sweltering heat waves or freezing winter nights, our responsive crew answers emergency calls rapidly and steps up to solve complex issues seamlessly.
Schedule Your HVAC Service Today
Experience the peace of mind that comes from working with Shelton's award-winning, family-operated heating and cooling experts. Whether you need an urgent repair, a routine maintenance tune-up, or a detailed quote on a new system, our friendly team is standing by to help.
Contact Aire Serv of Shelton today to request your service!
