Our company's story began with a shared dream and immense grit. Years ago, Brian and his wife, Denise, balanced three part-time jobs each just to keep their vision alive while raising their young family.
Whether it was Brian attending trade school full-time, delivering newspapers, or driving taxis, every milestone was earned. Even their young daughter, Caitlin, watched from the backseat of the car as they swept parking lots in Fairfield.
Caitlin eventually began helping out by answering phones after school during high school. Over the last 10-plus years, she has worked her way up to become the company's longest-running employee.
Today, she works alongside her niece Hallie, maintaining the tight-knit family culture that forms the heart of our business.
By shifting his focus from working in the business to running it, Brian made it his mission to surround himself with an unstoppable team of highly capable professionals to serve our clients better.
Elite Credentials That Elevate Our Entire Team
True technical expertise isn't just about what the person at the top knows—it's about how that knowledge elevates the entire company, its technicians, and its clients.
While our owner, Brian, possesses elite, master-level industry credentials, we utilize his extensive background as a training blueprint for every technician we send to your door.
Brian's foundational expertise includes completing a state-certified HVAC program at the Technical Careers Institute (1992–1993), with all training hours applied directly toward his licensing.
He also holds advanced environmental and manufacturer certifications, including:
- Trane 20i True Variable Compressor Systems: Certified installer and technician specialized in these advanced climate control units.
- Carrier Green Speed Systems: Factory-certified technician and installer trained to maximize system efficiency.
- Premier Mitsubishi® HVAC Dealer: Advanced training in high-efficiency ductless split heat pump installation, repair, and maintenance.
- EPA Universal Certification: High-level certification ensuring safe, legal, and environmentally responsible refrigerant handling.
This premier knowledge base directly trickles down to our senior field experts, such as Bill, a licensed technician who joined our family in 2014.
With nearly two decades of field experience and EPA 608 certification, Bill and the rest of our crew ensure you receive tier-one service without any guesswork.
Award-Winning Service and Proven Integrity in New Haven
Our unwavering focus on exceptional customer care and standard-setting service culminated in a massive milestone: being named the 2024 Neighborly Franchise of the Year. This prestigious honor represents a true team effort, with everyone rowing in the same direction to serve our community.
Our reputation is built on clear metrics and a customer-centric philosophy:
- BBB Accredited: We proudly maintain an A rating with the Better Business Bureau, reflecting our dedication to honest, transparent dealings.
- 18-Year Track Record: Nearly two decades of showing up on time, diagnosing problems meticulously, and providing clear, plain-language explanations.
- Honest & Meticulous Care: Our technicians prioritize integrity, ensuring we only repair what actually needs fixing without pushing unnecessary upsells.
Neighborhood Heart Backed by National Guarantees
Being an independent, family-run business backed by the national Aire Serv and Neighborly® network allows us to provide a level of security that smaller shops simply cannot replicate.
This means every single job is completely covered by the Neighborly Done Right Promise®—if something isn't right, we will make it right.
Our Code of Values
We operate daily under a strict code that centers on treating others as we would like to be treated. Our team listens with the intent to understand, speaks calmly and respectfully, and communicates transparently if plans ever change.
We are proud to live and work right here in your community, bringing a “go the extra mile” attitude to every home we service.
Schedule Your New Haven HVAC Service Today
Experience the peace of mind that comes from working with New Haven's award-winning, family-operated heating and cooling experts. Whether you need an urgent repair, a routine maintenance tune-up, or a detailed quote on a new system, our friendly team is standing by to help.
Contact Aire Serv of New Haven today to request your service!
