Meet our Team of HVAC Technicians Serving Collierville

Heater & AC Repair Professionals in Collierville

Lee Downing was the Franchisee of the year in 2017!

  • Locally Owned and Operated

    Lee Downing

    Franchise Business Owner

    With about 20 years of HVAC experience, owner, Lee Downing leads his team members with the technical and the business side at Aire Serv of Collierville. Lee is licensed and bonded as well as certified and trained in the HVAC industry. While striving to satisfy his customers, he strongly believes in treating people right. With a team of about 50 members, Lee is approachable and will always listen to his team members with any concerns they may have. He leads his technicians by example and is always willing to go to the customer's house or business to assist in a call or to communicate with a customer personally. Hands on management is an asset that he believes in very strongly. Team leadership is exhibited through regular meetings where he opens the floor for discussion so that Aire Serv of Collierville can better serve the needs of the area customers. As the business continues to grow, Lee has been awarded many awards over the years for Aire Serv top performances such as Franchisee of the Year in 2018 and he continues to be on the Top Gun list of top franchises each year.

  • Stacey Pruitt


    Serving as our Chief Operating Officer, Stacey knows Aire Serv backwards and forward. She has served our team, along with our owner, Lee Downing, from the beginning of building the business. Our team members know that she is the go-to person for questions that occur in the office or out on the job. Stacey was recognized as Office Professional of the Year 2016, and an award of Excellence in Management in 2021. She continues her professionalism for our customers each day. The family-based business is where Stacey feels she can do her best job. The employees and the customers are a priority at Aire Serv. She enjoys her husband and children whom she can have fun with while riding their side by side ATV.

  • Dave Carroll

    Installation Manager

    Dave has a HVAC degree from Vatterott, has 14 years of HVAC experience, and has two children. He enjoys working with the west Tennessee Aire Serv install team to help our customers get the system best for their home.

  • Michael Downing

    Service Manager

    Having over 17 years of work experience, Michael serves as the Commercial Service Project Manager on the west Tennessee Aire Serv team. With the goal of helping customers, Michael’s expert service is individualized so that he can provide professional guidance with the HVAC needs of his customers most efficiently. Through the support of his work family and his personal family, Michael has learned to meet his goals while serving the local community to make them happy as well. He stays busy with his wife, children, and pets.

  • Jackie Howard

    Director of Marketing

    After earning a degree in marketing, Jackie Howard pursued a profession in teaching where she has taught marketing classes to all four levels of high school students for twenty-three years. Throughout her years of teaching, she earned 2 masters level degrees in education. Owner, Lee Downing was one of her students and she is happy to serve as the Director of Marketing for Aire Serv. Using advertising strategies, Jackie will continue to help Lee make Aire Serv the best HVAC business around.

  • Brittany Hopkins

    Marketing Manager

    Brittany is on our marketing team after earning her associates degree in Business Administration and working toward her bachelor's degree. She enjoys the business office environment where she can be a team member to help customers behind the scenes. Brittany enjoys the outdoors, photography and writing. She is married and she values her family and friends and being active in her church.

  • Hannah Tennyson

    People Services Director

    With over six years of customer service experience, Hannah works on the Aire Serv team where she works with the employees through all of the human resources operations. She loves God and enjoys spending time with her family and friends.

  • Alicia Gibson

    Office Associate

    Alicia joins our team with over 12 years of customer service experience. She is married and enjoys life with her husband and three children.

  • Britany McGarity

    Office Associate

    Joining our Aire Serv team with a Master of Science degree in Accounting, Britany has over 15 years of work experience in customer service. She works with our team members in the HR department. Britany enjoys spending time with her niece and nephew, as well as eating ice cream and cooking. Before COVID, she really enjoyed singing in her church choir.

  • Adam McMahan

    Service Professional

    With over 7 years of experience in the customer service industry, Adam joins the Aire Serv team as a service technician. He is married with 2 children and a basset hound.

  • Chris Stone

    Service Professional
  • Hunter Chapman

    Service Professional

    With five years of HVAC service technician experience and EPA certified, Hunter brings his skills to our Aire Serv team.

  • Josh Porterfield

    Service Professional

    With EPA certification and HVAC experience, Josh services our Memphis community to help our customers with their HVAC needs. Outside of work, Josh enjoys spending time with his wife and pets and he is a professional wrestler. He also enjoys drawing.

  • Reed Hasty

    Service Apprentice

    With EPA I, II, III certifications, Reed joined the Aire Serv team with HVAC experience. He is married and he enjoys going to church, riding horses, hunting, and fishing.

  • Daniel Jerry

    Home Comfort Designer

    With a love of the outdoors and a desire to serve his community, Daniel Jerry enjoys working with our west Tennessee Aire Serv team to help our customers with personalizing their HVAC needs. He enjoys spending time with his family.

  • Jack Kelly

    Home Comfort Designer

    With a lifetime of work experience and 6 years in the HVAC industry, Jack is part of the west Tennessee Aire Serv team where he helps customers choose the right system for their personal homes or business. He enjoys the family like atmosphere of the Aire Serv team where there is potential for growth for him professionally, as well as the quality of the attitude of doing what is right the first time. Integrity on the team and with customers is the favored aspect of Jack's position at Aire Serv. He enjoys time with his wife, daughter, and grandchildren, as well as riding motorcycles in his spare time.

  • Jake Ashley

    Home Comfort Designer

    Having an HVAC certification with over 8 years of HVAC experience, Jake Ashley serves the west Tennessee Aire Serv team as a Home Comfort Designer. Not only has Jake worked in the HVAC industry, he also has over 15 years of home construction experience. Jake is happy to be on the Aire Serv team where he can serve our customers with honesty. He is excited to work for a company where he can grow in the HVAC profession as the Aire Serv team continues to grow as well. Jake enjoys spending his spare time outdoors with his family.

  • Hayden McGee

    Indoor Air Quality Specialist

    Hayden joins the Aire Serv team with over 14 years of experience in electrical, plumbing and home maintenance. He enjoys spending time with his daughter.

  • Jennifer Karsko

    Operations Associate

    With over 30 years of customer service experience, Jennifer works with our west Tennessee Aire Serv installation teams to take care of the operations side of getting installations completed efficiently for our customers. Jennifer is very involved with her church family and her personal family. She enjoys the outdoors!

  • Whitley Walker


    Whitley joins the Aire Serv family to serve as a dispatcher for our technicians to get to our customer's homes efficiently. She has over 10 years of work experience and she stays busy with her husband and six children. Whitley enjoys going camping and doing anything water related as well as working on projects.

  • Shan Erickson

    Home Comfort Designer Manager

    With over thirty years of work experience in education and management, Shan serves the Aire Serv team as the Home Comfort Designer Manager. His expertise is in new installations and he is happy to work for a company that has a family atmosphere that cares about the customers more than just the air conditioning. Shan strives to continue to meet the customer’s needs while earning a place in the Heavy Hitters Club for Top Sales in the Aire Serv company. With two exceptional adult children and a wife, Shan knows he’s where he’s supposed to be at this time in his life.

  • Tyler Woodard

    General Manager

    With several years of work experience, Tyler joins the Aire Serv team as the General Manager in our Memphis area locations. He stays busy with family and friends in his spare time.

set of AC units
  • 5 out of 5 Star Rating
    “Best AC guys around!”

    - Christy I.

  • 5 out of 5 Star Rating
    “Thank you again for such wonderful service.”

    - Cheryl R.

  • 5 out of 5 Star Rating
    “When you have a company that puts you first by being courteous, respectful, honest, and above all professional, it always leads to great service.”

    - Joe A.

  • 5 out of 5 Star Rating
    “It is very refreshing to have a positive experience with a business.”

    - Honour S.

  • 5 out of 5 Star Rating
    “Good Friendly Service”

    - Kyle S.

  • 5 out of 5 Star Rating
    “It is nice when you can find a company with genuine good and reliable service. I have found their staff to be well trained and willing to get into the problems with recommendations. Thanks for being available to us.”

    - Erin S.

  • 5 out of 5 Star Rating
    “The installers were very professional and knowledgeable.”

    - Joseph P.

  • 5 out of 5 Star Rating
    “Excellent Help From the Beginning”

    - Teresa and Kevin K.

  • 5 out of 5 Star Rating
    “Aire Serv management and technicians were fantastic!”

    - David S.

  • 5 out of 5 Star Rating
    “They went above and beyond my expectations!”

    - Ashley J.