Local AC Repair Service in Germantown, Wisconsin

Bumping review up to five stars. The issue appears to be resolved, but we still don't have solid answers as to what exactly went wrong. Folks with Ecobee experience seem to think that it's the furnace; AireServ seems to think it's the thermostat. The behavior seems to indicate something with the thermostat, but as is commonly the case he couldn't replicate when he was here (Rob saw it, as my witness). The technicians were both professional and at least trying to be helpful and detail oriented. AireServ cleaned up a prior install and rewired stuff so that the thermostat could do the job it was intended to do. As part of this task, the A/C had to be wired back in correctly – but my takeaway (based on what the technician specifically said) is that they are told they have a limited amount of time they can work on a job before they have to leave – instead of, "you don't leave until it's 100% done". This was called out as a concern – that the A/C might blow a fuse, and if so, "just give us a call and we'll come back out to fix the wiring". As bad luck would have it, went outside to do something unrelated, came back in and noticed the thermostat was off. Sure enough the 3a fuse had blown. It was determined to happen the moment the thermostat called for Stage 2 heating, which confirmed a wiring issue somewhere (the Goodman is picky about the staging, but I would never expect a fuse to blow as a result of it). This wasn't an issue prior to AireServ's visit – and they indicated it might happen. Which is why it's not good that they are timeboxed. The problem(s) (the below is still true and someone should raise flags with corporate): – The main AireServ service line doesn't recognize this ZIP as in the service area. North Shore is so close that one could feasibly walk to it – Rob himself was 15 minutes away. So their web developers don't know how to code a web site. – The main service line saw an address that used to be correct more than two years ago, but has nothing to do with AireServ and has nothing to do with any part of the service. The only logical answer is that they do some sort of public query to find records instead of just using the customer provided information (meaning possible inaccuracies in their data because of bad source). – The location phone number has no voicemail nor paging system, it just rings / hold music endlessly, which isn't helpful. According to Rob this is unexpected behavior. – Despite saying they (AireServ) have 24/7 emergency service, this isn't universally true. It's up to each location – and North Shore does NOT officially have emergency service. So if something gets messed up on a Friday that doesn't show itself until Friday evening or Saturday, you're screwed for the whole weekend unless one of them is willing to stop by. Not fun when there's a prediction for snow on Monday – if Rob hadn't seen the Yelp post, or if they weren't at all available, that'd be a 2+ day outage. Which is why someone should tell corporate not to tell customers they're screwed until Monday. Corporate should at least TRY to reach someone OR see if an alternate location can sub in to get the customer going. IT's one brand. So, in summary: as long as it's not Friday, you're probably fine, if something was done wrong, there is an assurance statement they provide to fix it – but that doesn't do you any good when the location doesn't work weekends.

Aire Serv of North Shore provided great service. Provided cooling options until they were able to make our air conditioning repairs and provided instructions and guidance on newly installed equipment.

Shawn and Ashton were great! They were efficient and very knowledgeable. I appreciate you guys.

Had a wonderful experience. Shawn was great, explained everything thoroughly. Dona was wonderful at keeping us up to date, every step along the way!

From Dona to Rob to Matt & Addison, I cannot more highly recommend this company!! They are amazing!!! If you're looking for HVAC…contact these folks, you won't have to get a second opinion!!

Bumping review up to five stars. The issue appears to be resolved, but we still don't have solid answers as to what exactly went wrong. Folks with Ecobee experience seem to think that it's the furnace; AireServ seems to think it's the thermostat. The behavior seems to indicate something with the thermostat, but as is commonly the case he couldn't replicate when he was here (Rob saw it, as my witness). The technicians were both professional and at least trying to be helpful and detail oriented. AireServ cleaned up a prior install and rewired stuff so that the thermostat could do the job it was intended to do. As part of this task, the A/C had to be wired back in correctly – but my takeaway (based on what the technician specifically said) is that they are told they have a limited amount of time they can work on a job before they have to leave – instead of, "you don't leave until it's 100% done". This was called out as a concern – that the A/C might blow a fuse, and if so, "just give us a call and we'll come back out to fix the wiring". As bad luck would have it, went outside to do something unrelated, came back in and noticed the thermostat was off. Sure enough the 3a fuse had blown. It was determined to happen the moment the thermostat called for Stage 2 heating, which confirmed a wiring issue somewhere (the Goodman is picky about the staging, but I would never expect a fuse to blow as a result of it). This wasn't an issue prior to AireServ's visit – and they indicated it might happen. Which is why it's not good that they are timeboxed. The problem(s) (the below is still true and someone should raise flags with corporate): – The main AireServ service line doesn't recognize this ZIP as in the service area. North Shore is so close that one could feasibly walk to it – Rob himself was 15 minutes away. So their web developers don't know how to code a web site. – The main service line saw an address that used to be correct more than two years ago, but has nothing to do with AireServ and has nothing to do with any part of the service. The only logical answer is that they do some sort of public query to find records instead of just using the customer provided information (meaning possible inaccuracies in their data because of bad source). – The location phone number has no voicemail nor paging system, it just rings / hold music endlessly, which isn't helpful. According to Rob this is unexpected behavior. – Despite saying they (AireServ) have 24/7 emergency service, this isn't universally true. It's up to each location – and North Shore does NOT officially have emergency service. So if something gets messed up on a Friday that doesn't show itself until Friday evening or Saturday, you're screwed for the whole weekend unless one of them is willing to stop by. Not fun when there's a prediction for snow on Monday – if Rob hadn't seen the Yelp post, or if they weren't at all available, that'd be a 2+ day outage. Which is why someone should tell corporate not to tell customers they're screwed until Monday. Corporate should at least TRY to reach someone OR see if an alternate location can sub in to get the customer going. IT's one brand. So, in summary: as long as it's not Friday, you're probably fine, if something was done wrong, there is an assurance statement they provide to fix it – but that doesn't do you any good when the location doesn't work weekends.

Aire Serv of North Shore provided great service. Provided cooling options until they were able to make our air conditioning repairs and provided instructions and guidance on newly installed equipment.

Shawn and Ashton were great! They were efficient and very knowledgeable. I appreciate you guys.

Had a wonderful experience. Shawn was great, explained everything thoroughly. Dona was wonderful at keeping us up to date, every step along the way!

From Dona to Rob to Matt & Addison, I cannot more highly recommend this company!! They are amazing!!! If you're looking for HVAC…contact these folks, you won't have to get a second opinion!!