What People Are Saying About Aire Serv of Rochester

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  • “This is a long review, so sit back, get some coffee and read this review, it will show you real customer care! We had a central air conditioner installed in our home about 4 years ago, by a friend who had experience in HVAC, it was cheaper that way (yeah we all do it). First year everything seemed good, the second had a major leak that came from the inside housing unit, cracked pan that did not catch condensation, fixed that per HVAC guy, third and this year, we called our HVAC guy to come look at the air conditioner twice per summer cause we had a leak, working one day and of course during the really hot part of summer it would just stop. He never could find the leak and each time he would give it a shot of Freon that would hold for a little over a month and we would have to pay for his service, of course which is not the issue. Finding the cause was important so we would not loose air during the heat and this was nickle and diming us to death. But this year, like last year, it was hot and our air went out again, we called our HVAC guy and told him, only this time he was on vacation, so he could not see us till he came back. We said we understood and figured how hard could this be.... Don't ever say that.....it was hard. Our house in the day went up to 87 degrees and at night it would cool to a nice balmy 77, it was during this muggy spell. Oh and yes we had fans and yes, we closed the house up to protect from heat. It was unbelievable, we were literally melting. Our little dog was eating tons of ice and we drank so much water we were almost drowning to cool down. We have a pool to cool off but believe it or not you don't cool down that long unless you sleep outside. I tell you this to show you how horrible the situation it was. We are both seniors and are in pretty good shape, but still it was so hard to just breath. Now comes the review, our guy was supposedly home, however, he decided not to call us back, we saw how we were not a priority. We went online and saw Aire Serv of Brockport, my husband decided to just call and see if maybe someone will answer (what can we loose), it was Sunday, late in the day around 4:00, unbelievable Rick answered the phone and said, I am finishing a job, but will be right over to help you out today, he was at our house in an hour of our call....I was shocked. In another hour he found the cause (it was a leak in the Evaporator Coil), not an easy fix, however, Rick told us he can find a replacement and we were still under manufacture warranty so he could do the job and just charge labor. He said it would be done before the weekend, however, I was dying now, can he help, he said of course I will fill it again with Freon and that would hold us till the installation. He got us up and in a cool house even before he left. He was clean and so courteous to us. I can't say enough about him. If you want a someone who knows his stuff and actually cares to help you, this is the person you need for all your air conditioning and heating. Now it is going to cost us more then our friend, maybe....if you add all the little jobs and the inconvenience...you will reap the benefits, thank you Rick for being there for us, you are our HVAC and Heating guy. You totally ROCK!”

    Mike Custer , Kendall, NY