Meet Our Staff
For trusted and reliable service, hire Aire Serv of Flower Mound
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Gary Mertz
CEO
Gary started in the HVAC Industry almost 10 years ago, following more than 20 years in construction and the Hospitality Industry. He has been happily married to Shelley for almost 23 years, but he says that it only feels like 10! He loves baseball and music, and is a dedicated "Dead Head". Gary spends his free time cooking, reading, running, watching the History Channel, traveling, hanging out with close friends, and spending time with Shelley and the kids.
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Shelley Mertz
COO
Shelley started her working life in the Hospitality Industry (that's where she and Gary met!), and eventually left that to teach first grade. When the kids were born, she stayed at home to spend time with them, and started a baking business called Eat Cake. In recent years, she helped Gary manage the paperwork of Harvest Moon and Summer Sun, and joined the effort full-time in late 2016 when they bought the Aire Serv franchise. In her spare time, Shelley likes to read, bake, travel, enjoy time with friends, practice yoga and hang out with Gary and their kids, Clay and Zoe.
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Giselle Enriquez
Director of Marketing
Giselle has been with Aire Serv of Flower Mound for less than a year and serves as the Marketing Associate. She was born and raised in Dallas, Texas, one of 8 children. She currently attends the University of North Texas pursuing a Bachelors of Business Administration in Marketing. She enjoys many things, such as overcoming a good challenge, doing adventurous stuff with her family and dogs, traveling with her mother, and singing and playing the piano. While working for Aire Serv, Giselle simultaneously works for a non-profit organization to help ESL students with English and math.
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Alivia Birks
Customer Service Representative
Alivia, originally from Denver, Colorado is a recent addition to the Aire Serv of Flower Mound team. She has many years of customer service experience and is very passionate about giving exceptional service. Alivia is newly married to her wonderful husband, Nikolos, who is her traveling companion and partner in crime. Alivia is an avid tea drinker who loves to cook, watch game shows, get pedicures, and spend time with friends and family.
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Austin McKinley
Customer Service Representative
Austin has been with Aire Serv of Flower Mound for less than a year and has used his 10 years of customer service experience to quickly become our Customer Service Representative Wizard. Austin was born and raised in Plano, Texas which is where he also met his beloved wife, Fany. His ideal night is staying home and spending time with his wife and son, Elvin. Austin finds enjoyment in making people happy, doing yard work, and cooking. When you call the office, more than likely Austin will be your first contact and will do all that he can to help.
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Brandon Travis
Professional Service Technician
Brandon, also known as “Juice Box” has also been with Aire Serv of Flower Mound from the beginning. He’s a California native that loves to ride his motorcycle and travel. Brandon has two gorgeous nieces, Mila and Marley that he enjoys spending time with and adores tremendously. He also loves to take on any challenge given to him and loves to show people a good time. Brandon’s favorite quote is, “I’m the best there is and best there’s ever gonna be.”
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Caleb Gilbert
Professional Service Technician
Caleb, a new addition to the Aire Serv of Flower Mound team has lived in Keller, Texas for most of his adult life. He enjoys working out, doing Jiu Jitsu, eating, hanging with his brothers, and any activity that gets his adrenaline going. Caleb's first time ever on an airplane was also the first time he skydived. Aire Serv of Flower Mound is happy to have him!
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Larry Miller
Professional Service Technician
Larry, also known as “Russell” (from the movie Up) has been with Aire Serv of Flower Mound since 2017, however has been involved with the HVAC industry since 2014. He is originally from Bangs, Texas, but moved to Tennessee when he was in high school. After graduating high school Larry decided to attend Chattanooga State University for his HVAC certification. Larry finds satisfaction in discovering issues unseen and/or missed by others and showing clients the Aire Serv difference. In his free time, he cherishes time with his family, park adventures with his son, cooking, and working on classic cars. His favorite thing to make is biscuits, which have quickly become a company favorite.
