5/5

45 Ratings

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Customer Reviews

Michael Capp
Michael Capp via Google

My journey started with a phone call and Courtney got me an appointment immediately. she went above and beyond , calling the supply house to check for parts availability. as soon as I hung up the phone. Mr Keith Griffis was my technician and very professional and a pleasure to deal with. I was very impressed with his HVAC experience. He went to work immediately and diagnosed the complex 2 stage system and was up and running quickly.Experience is everything in this business.I would HIGHLY recommend Keith .

Response from Owner

Thank you for your excellent recommendation, Michael! We're proud to hear Keith and Courtney's prompt response and dedication to resolving the issue with your HVAC system was valuable to you. We agree, experience is everything when assisting our clients and we're proud to have Keith on the team. You can breathe easy knowing Aire Serv is always just a phone call away for future heating and cooling needs! Your Friends at Aire Serv of South Charlotte

Bill Fitch
Bill Fitch via Google

Keith and the team are awesome as usual had my annual winter inspection done to make sure my equipment is ready to go. He went through every measurement on my three systems in detail very thorough. Provide a great explanation on what was done. Can’t say enough great company!

Response from Owner

Thank you for your continued trust in our HVAC services, Bill! Keith and the rest of the team will be delighted to hear your excellent feedback. We're glad our maintenance check-up was helpful! Your Friends at Aire Serv of South Charlotte

Access Handyman
Access Handyman via Google

Another company no showed us and didn’t call till the next day. AireServ was on time and very honest and professional. They explained everything in detail including pictures. AireServ is very affordable so we signed an annual contract and we will be telling all our clients and friends about them!

Response from Owner

Thank you for sharing your experience! It's our pleasure to provide heating and cooling services you can count on and we're proud to have earned your trust. We appreciate your professional recommendation! Your Friends at Aire Serv of South Charlotte

Janet Banks
Janet Banks via Google

Aire Serv provided exceptional service. The technician was very knowledgeable and explained everything in terms I could understand. Being under contract gives us peace of mind. We highly recommend Aire Serv of South Charlotte!

Response from Owner

Thank you for your recommendation, Janet, and for being a part of our Membership Program! We're grateful to keep you comfortable in your home all year round and continually earn your satisfaction with our heating and cooling services. Your Friends at Aire Serv of South Charlotte

Amit Verma
Amit Verma via Google

Excellent service at the right price. We were extremely pleased with the personalized service and the solution based mindset of the staff who served us.

Response from Owner

Amit, thank you for your review! We're glad we could ensure superior service and provide the best solution possible to meet your needs. Rest assured, and know that Aire Serv is here for you! Your Friends at Aire Serv of South Charlotte

John Walker
John Walker via Google

Jonathan Zeis spent several hours going over my current system, and we discussed all the options. He didn't try to up sale me on equipment I didn't need. I bounce the system off my brother-in-law who works on HVAC system for 45+ years in Pennsylvania, who replied with the following: "Thats a good price ,the only thing i push alot is a 2 stage gas furnace . but thats a really good price. and trane good as well. Wayne" Jonathan agreed, and we went forward. The arrived on-time, cleaned up as they went, keep me informed. I also question Jonathan on service call rates and minimum charges, since alot of companies around here charge ridiculous minimum fees. Aire Serv of South Charlotte does not.

Response from Owner

Thank you for your thoughtful feedback, John! It's great to know that Jonathan discussed all the options with you and provided you with transparent service. We're grateful you took the time to let us know our HVAC team earned your trust! We're here to help if you need us again in the future. Your Friends at Aire Serv of South Charlotte

Cindy Walker
Cindy Walker via Google

We just had a new Trane HVAC installed by Aire Serv of South Charlotte. Jonathan was honest and the job was done right by him and his team, even if it took a little longer. The cost was really reasonable, and the equipment is top tier. They also do maintenance and repair in addition to installations. We would highly recommend them. Give him a call for a free estimate or second opinion.

Response from Owner

Thank you for the recommendation, Cindy! We're proud to hear that you were pleased with Jonathan and the team's high-quality installation. We work hard to provide heating and cooling services you can count on, and we hope you'll breathe easy knowing Aire Serv is just a phone call away if you need us! Your Friends at Aire Serv of South Charlotte

Greg Daniels
Greg Daniels via Google

Woke up in the morning and the heater wasn’t working. Aire Serv was out before 2 pm. Excellent customer service and a friendly, professional service technician! I’ve found my heating and air company! Definitely recommend them to anyone needing service!

Response from Owner

Thank you for sharing your review, Greg! It was a pleasure to quickly get out to repair your furnace and we'll be sure to let our service professional know you appreciated his hard work. We're proud to have earned your trust and we hope you breathe easy knowing Aire Serv is just a phone call away! Your Friends at Aire Serv of South Charlotte

Amit Patil
Amit Patil via Google

Completed my project with high quality and as per my expectations. I would definitely recommend them.

Response from Owner

Thank you for your excellent recommendation, Amit! It was a pleasure to assist you with your HVAC project and we're delighted to hear you were satisfied with our work. If you need us in the future, please don't hesitate to reach out! Your Friends at Aire Serv of South Charlotte

Tom Sammartino
Tom Sammartino via Google

Keith is exceptionally and a man of his word. The mini-split unit had a bad controller board and valve that prevented it from working properly. Keith was able to make that determination, get the replacement parts under warranty, and fix the unit so that it works perfectly. I would highly recommend Aire Serv of South Carolina for any of your HVAC needs.

Response from Owner

We appreciate the kind words, Tom! We’re glad Keith could diagnose and resolve the issue with your mini-split unit. At Aire Serv of South Carolina, we always strive for honesty and top-quality service. Thanks for recommending us, and we’re here for any future HVAC needs! Your Friends at Aire Serv of South Charlotte

Maggie Martin
Maggie Martin via Google

I would highly recommend Air Serv of South Charlotte to anyone needing HVAC services. They are responsive, professional, and fairly priced. We requested quotes from a handful of other companies and most of them were unresponsive or extremely overpriced and required extensive construction. We had some unique challenges with our 1970’s built home and they came with creative solutions and supported us in our decision every step of the way. You can tell they love what they do and are passionate about helping people. We were able to find a cost effective solution that fixed the problem without reconstructing our home. Thank you Jonathan and team!

Response from Owner

Thank you for your sincere recommendation, Maggie! It was our pleasure to come up with solutions that were the right fit for your family and your home. We're so glad we could help you, and we're proud to be a heating and cooling company you can count on. We look forward to sharing your kind comments with our team! Your Friends at Aire Serv of South Charlotte

William Chinery
William Chinery via Google

Response from Owner

Thank you for the perfect rating, William! We're proud to provide reliable heating and cooling services! Your Friends at Aire Serv of South Charlotte

Karen Cannon
Karen Cannon via Google

Communication was good, made sure the system was working correctly after finding what was wrong. Would definitely use them again.

Response from Owner

Thank you, Karen. It was our pleasure to help with your HVAC repair, and we're proud to hear our service earned your recommendation! Your Friends at Aire Serv of South Charlotte

terrerfic turtle 178
terrerfic turtle 178 via Google

Keith has the three most important qualities I look for in any type of service (AC or otherwise) that I can’t do myself… 1. Knowledgeable 2. Diligent 3. Honest I’d highly recommend him for any type of AC service.

Response from Owner

Thank you for your kind words! We will make sure Keith knows his expertise earned your trust. We're always here to help with any future HVAC needs that may arise! Your Friends at Aire Serv of South Charlotte

Marc Blount
Marc Blount via Google

I made an online request for help with my floor vents, which were not put in properly when the house was built. I had several choices but Aire Serv stood out because they offered a free estimate. I set up the appointment and it was quick and easy. Jonathan came out and assured me that the work could be done easily and would not cost too much. He sent out a couple of guys to do the work. They were professional and polite. The cost was reasonable and they did quality work. I would recommend them to anyone.

Response from Owner

Thank you for your recommendation! It's our pleasure to offer a free estimate and to make your experience with us a seamless one from start to finish. We're glad we could expertly re-install your floor vents and earn your satisfaction. We hope to help you again should the need arise! Your Friends at Aire Serv of South Charlotte

Cody Griffis
Cody Griffis via Google

We had Jonathan Z visit our house recently to determine the source of a mystery smell. He and the gal on the phone (Courtney I believe) were both incredibly courteous and helpful. We had a few other professionals come in and look around and all they did was try to upsell us on home air filter add ons. Jonathan was insightful and actually helped out. I appreciate straight shooters in industries like this and I feel like he's one of them.

Response from Owner

Thank you for your review, Cody! We're thrilled to hear that Jonathan was able to assist you with your HVAC system and that Courtney's polite and helpful demeanor on the phone added to your positive experience. We appreciate your trust in us as straight shooters in this industry. We're proud to provide heating and cooling services you can count on! Your Friends at Aire Serv of South Charlotte

Jeff & Amanda Nadeau
Jeff & Amanda Nadeau via Google

We hired Aireserve of south charlotte to come do an entire system check and clean. They did an extremely thorough job. We liked them so much we signed up for their yearly maintenance plan for them to come check our systems twice a year. We then hired them to install an attic fan to help the HVAC not have to work so hard to cool the house in the summer. They have been so professional and as a female I appreciated that I never felt uncomfortable or like I was being taken advantage of. I recommend them for all your HVAC needs.

Response from Owner

Thank you for sharing your experience, Amanda! We’re really happy to hear that our team provided thorough and professional service. It’s fantastic that you decided to sign up for our yearly maintenance plan—regular system checks are so important for keeping your HVAC running smoothly. We're also glad that the attic fan installation is helping your system work more efficiently in the summer heat. We truly appreciate your trust in us and your recommendation for all HVAC needs. Thanks so much! Your Friends at Aire Serv of South Charlotte

Patti Neeley
Patti Neeley via Google

Response from Owner

Thank you for your great rating, Patti! Your Friends at Aire Serv of South Charlotte

Keith Link
Keith Link via Google

These guys are great specially there attention to detail.

Response from Owner

Keith, thank you for your great feedback! We're proud to be a heating and cooling company you can count on. Your Friends at Aire Serv of South Charlotte

Parker Melvin
Parker Melvin via Google

Outstanding in every respect! Extremely courteous and professional with excellent communication.

Response from Owner

Parker, thank you! We're grateful to earn your satisfaction and we're so glad our communication is helpful. We're proud to be a heating and cooling company you can count on! Your Friends at Aire Serv of South Charlotte

Total Number of Reviews:45

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