Should I wait until morning to call?

Waiting until regular hours is often the cheaper choice, since the regular-hours diagnostic fee is lower and is waived with the repair. Waiting is not the right call when the house is unsafe, when freezing temperatures put plumbing at risk, or when a household member is medically vulnerable to heat or cold. Describe the situation when you call and we will help you weigh that tradeoff honestly.

What counts as an HVAC emergency?

An HVAC emergency is any failure that makes the home unsafe or unlivable until it is fixed: no heat during freezing weather, no cooling during a heat advisory, water actively leaking from the indoor unit, or an electrical burning smell. Households with infants, elderly members, or medical conditions affected by temperature should treat a total loss of heating or cooling as urgent regardless of the forecast.

How much does after-hours HVAC service cost?

After-hours and weekend visits carry a $199 diagnostic fee that is not waived by the repair. During regular hours the diagnostic fee is $99 and is waived when you approve the repair or a replacement. Advantage Plan members pay no diagnostic fee during regular hours or Saturday from 8 a.m. to 5 p.m., and $99 on Sundays or between 5 p.m. and 8 a.m. The repair is quoted by the job and approved before work begins.

Do you answer calls at night and on weekends?

Yes. Calls are answered 24 hours a day, seven days a week. The local office is staffed Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., and an answering service covers all remaining hours and routes urgent calls to the on-call team. Regular service hours are Monday through Friday from 8 a.m. to 5 p.m., and same-day appointments during those hours depend on availability.

What should I do if I smell gas?

Leave the building immediately and call your gas utility or 911 from outside. Do not operate light switches, appliances, or a phone inside the home, and do not attempt to locate the leak yourself. A gas emergency is a utility and fire department matter before it is an HVAC matter. Once the gas company has made the property safe, Aire Serv can diagnose and repair the equipment involved.

Can most emergency repairs be finished in one visit?

Most can. Service trucks carry the components that fail most often, including capacitors, contactors, igniters, flame sensors, and condensate float switches, which covers a large share of after-hours calls. Repairs requiring a compressor, heat exchanger, control board, or another ordered part will need a return visit, and we will give you the expected timeline and discuss whether a temporary measure can keep the house tolerable.

24/7 Emergency HVAC Service in Madison, MS

Same-Day Availability, Calls Answered Around the Clock, and Pricing Quoted by the Job

Aire Serv of Northeast Jackson-Madison answers HVAC emergencies in Madison at any hour and dispatches with the parts to restore heat or cooling on the first visit.

Calls answered 24/7
Same-day service, pending availability
Upfront pricing by the job, not the hour
After-hours fee quoted before we schedule

10% off for seniors, military, first responders, teachers

Same-Day Availability, Calls Answered Around the Clock, and Pricing Quoted by the Job

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Commercial

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How Emergency HVAC Calls Work in Madison

Who answers, what the after-hours visit costs, and which failures actually warrant one.

Calls to Aire Serv of Northeast Jackson-Madison are answered every hour of every day. The local office takes calls Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m.; outside those windows, a 24/7 answering service takes the details and routes them to the on-call team. Regular service hours run Monday through Friday from 8 a.m. to 5 p.m., and same-day appointments during those hours depend on the day's schedule, so calling early improves your odds.
After-hours pricing is stated before anything is scheduled. Non-members pay a $199 diagnostic fee for after-hours and weekend visits, and that fee is not waived by the repair. During regular hours the diagnostic fee is $99 and is waived when you approve the repair or a replacement. Advantage Plan members pay nothing during regular hours or Saturday from 8 a.m. to 5 p.m., and $99 on Sundays or between 5 p.m. and 8 a.m. The repair itself is always priced by the job.
Not every breakdown needs a midnight visit, and we will help you sort that out on the phone. A gas smell, a carbon monoxide alarm, or visible smoke is a call to your gas utility or 911 first, not to an HVAC company. No heat during a hard freeze, no cooling during a heat advisory, a household member with a medical vulnerability to temperature, water actively leaking from an indoor unit, or an electrical burning smell are all worth an after-hours dispatch in Madison.

What Happens on an Emergency Call

An emergency visit is built around restoring function quickly without skipping the diagnostic. Your Aire Serv service professional confirms the symptoms, checks the obvious failure points first, including the thermostat, breaker, disconnect, condensate float switch, and filter, then moves to electrical components and refrigerant or combustion measurements depending on the system.

Trucks carry the parts that fail most often, such as capacitors, contactors, igniters, flame sensors, and float switches, so a large share of emergency calls are resolved on the same visit. When a part has to be ordered, we explain the timeline, discuss whether a temporary measure will hold the house, and price the repair by the job so you know the number before you approve anything.

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What Happens on an Emergency Call

The Aire Serv Advantage

From tune-ups and maintenance to heater repair and air conditioning replacement, we provide services that keep the air you breathe clean and keep your home or business at the perfect temperature.

Guaranteed Upfront Pricing

We quote by the job not the hour, so you know the final price won't change with no hidden fees.
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The Neighborly Done Right Promise^®

We'll get the job done right and ensure you are happy with our work.
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Expertly trained, background checked, and committed to respecting your home and putting you first.
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Anytime Customer Service

We're here for you 7 days a week, 365 days a year, and we always take extra precautions to safeguard your home during our visits.
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Aire Serv of Northeast Jackson Madison

Aire Serv of Northeast Jackson-Madison provides emergency HVAC service to homeowners in Madison, Jackson, Brandon, Clinton, and Canton, plus the neighborhoods in between. Calls from any of those communities are answered around the clock, and after-hours pricing is confirmed before a technician is dispatched. If you are unsure whether your address falls inside the service area, say so when you call and we will verify it right away.

HVAC Services in Northeast Jackson Madison and Surrounding Areas

Emergency service covers the full range of equipment we work on. Aire Serv of Northeast Jackson-Madison repairs and replaces furnaces, air conditioners, heat pumps, and boilers, and provides seasonal tune-ups and Advantage Plan maintenance. If an emergency diagnostic shows the system is beyond economical repair, we can schedule a free in-person replacement estimate, and financing is available.

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Emergency HVAC Questions From Madison Homeowners

The answers below explain when to call, how after-hours fees are structured, what gets handled on the first visit, and which situations call for the gas utility or 911 before an HVAC company, so you know what to expect from Aire Serv of Northeast Jackson-Madison.

An HVAC emergency is any failure that makes the home unsafe or unlivable until it is fixed: no heat during freezing weather, no cooling during a heat advisory, water actively leaking from the indoor unit, or an electrical burning smell. Households with infants, elderly members, or medical conditions affected by temperature should treat a total loss of heating or cooling as urgent regardless of the forecast.
Yes. Calls are answered 24 hours a day, seven days a week. The local office is staffed Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., and an answering service covers all remaining hours and routes urgent calls to the on-call team. Regular service hours are Monday through Friday from 8 a.m. to 5 p.m., and same-day appointments during those hours depend on availability.
After-hours and weekend visits carry a $199 diagnostic fee that is not waived by the repair. During regular hours the diagnostic fee is $99 and is waived when you approve the repair or a replacement. Advantage Plan members pay no diagnostic fee during regular hours or Saturday from 8 a.m. to 5 p.m., and $99 on Sundays or between 5 p.m. and 8 a.m. The repair is quoted by the job and approved before work begins.
Waiting until regular hours is often the cheaper choice, since the regular-hours diagnostic fee is lower and is waived with the repair. Waiting is not the right call when the house is unsafe, when freezing temperatures put plumbing at risk, or when a household member is medically vulnerable to heat or cold. Describe the situation when you call and we will help you weigh that tradeoff honestly.
Leave the building immediately and call your gas utility or 911 from outside. Do not operate light switches, appliances, or a phone inside the home, and do not attempt to locate the leak yourself. A gas emergency is a utility and fire department matter before it is an HVAC matter. Once the gas company has made the property safe, Aire Serv can diagnose and repair the equipment involved.
Most can. Service trucks carry the components that fail most often, including capacitors, contactors, igniters, flame sensors, and condensate float switches, which covers a large share of after-hours calls. Repairs requiring a compressor, heat exchanger, control board, or another ordered part will need a return visit, and we will give you the expected timeline and discuss whether a temporary measure can keep the house tolerable.

Residential
Commercial