How much does heat pump repair cost in Madison, MS?

Heat pump repair cost depends on the component that failed, since Aire Serv prices by the job rather than by the hour. A capacitor, contactor, or defrost sensor sits at the low end, while a reversing valve, compressor, or coil replacement costs substantially more. You receive the total for each option after the diagnostic and approve it before work begins. The $99 regular-hours diagnostic fee is waived when you proceed with the repair.

Why is my heat pump blowing cool air in heating mode?

Air from a heat pump in heating mode is normally warmer than room temperature but cooler than furnace air, often in the 90 to 100 degree range, so it can feel cool against your skin. That is expected behavior. A genuine fault looks different: air colder than the room, a system that never satisfies the thermostat, or an outdoor unit running while indoor air stays cold, which usually points to a reversing valve problem or a low refrigerant charge.

How often should a heat pump be serviced?

A heat pump should be serviced twice a year, once before cooling season and once before heating season, because it runs in both modes and accumulates roughly double the runtime of a single-season system. The Aire Serv Advantage Plan covers that schedule and adds priority scheduling, member-only discounts, maintenance records, and no diagnostic fee during regular hours or Saturday from 8 a.m. to 5 p.m.

Is it normal for my heat pump to steam or ice up in winter?

Light frost on the outdoor coil is normal in cold, damp weather, and the defrost cycle clears it every 30 to 90 minutes, which produces visible steam and a brief whoosh as the system reverses. That is the equipment working correctly. Solid ice covering the coil or the entire cabinet is not normal and indicates a failed defrost control, sensor, or fan motor. Shut the system down and schedule a diagnostic before the compressor is damaged.

Should I repair or replace an aging heat pump?

Repair typically makes sense when the heat pump is under 10 years old and the fix costs less than a third of a replacement. Because a heat pump runs year round, it tends to reach the replacement point sooner than a furnace, often between 12 and 15 years. A failed compressor or reversing valve on an older unit is usually the deciding moment. Free in-person estimates for full system replacements are available, along with financing.

Do you offer emergency heat pump service?

Yes. Emergency calls are answered 24 hours a day, seven days a week, with the office staffed Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., and an answering service covering all other hours. Regular service hours are Monday through Friday from 8 a.m. to 5 p.m. After-hours and weekend visits carry a $199 diagnostic fee that is not waived with the repair.

Same-Day Heat Pump Repair and Service in Madison, MS

Upfront Pricing by the Job, With the Diagnostic Fee Waived on Regular-Hours Repairs

Heat pumps in Madison run nearly year round, and Aire Serv of Northeast Jackson-Madison services both the cooling and the heating side of the system on a single visit.

Same-day appointments, pending availability
24/7 emergency call answering
Job-based pricing, never hourly
Diagnostic fee waived with regular-hours repair
10% off for seniors, military, first responders, teachers

Upfront Pricing by the Job, With the Diagnostic Fee Waived on Regular-Hours Repairs

Residential
Commercial

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Why Madison Heat Pump Owners Call Aire Serv

Year-round equipment gets a diagnostic that covers both modes, not just the one that failed.

A heat pump in Madison runs close to twelve months a year, which puts far more hours on the compressor than a separate furnace and air conditioner would. That workload makes fast service matter. Aire Serv of Northeast Jackson-Madison answers calls Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., with a 24/7 answering service covering all other hours. Same-day repair is available depending on that day's schedule.
Heat pump repair is quoted by the job, so the price is set before the work starts and does not grow with the clock. Your service professional completes the diagnostic, explains what failed, and presents the total for each option for your approval. The $99 regular-hours diagnostic fee is waived when you approve the repair or a replacement; after-hours and weekend visits carry a $199 fee that is not waived. Financing and a 10% discount for seniors, military, first responders, and teachers are available.
Heat pumps fail in ways a standard air conditioner does not. A stuck reversing valve leaves the system blowing cold air in December, a failed defrost board lets the outdoor coil ice over, and a bad outdoor sensor can lock the system into expensive auxiliary heat without ever triggering an error the thermostat displays. Aire Serv service professionals test the reversing valve, the defrost cycle, and the auxiliary heat strips as part of the diagnostic instead of stopping at refrigerant pressures.

What a Heat Pump Service Visit Includes

A heat pump service call covers both modes, because a fault that shows up in cooling often originates on the heating side. Your Aire Serv service professional checks thermostat staging and configuration, filter and coil condition, blower and outdoor fan motors, capacitor and contactor, compressor amp draw, and refrigerant pressures against target superheat and subcooling.

We then reverse the system to test the changeover valve, confirm the defrost cycle initiates and terminates correctly, and verify the auxiliary heat strips energize only when they should, since a stuck strip can add significantly to a power bill without producing any visible symptom. Findings are explained with a job price for each option before work begins, and most repairs are finished on the same visit from truck stock.

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What a Heat Pump Service Visit Includes

The Aire Serv Advantage

From tune-ups and maintenance to heater repair and air conditioning replacement, we provide services that keep the air you breathe clean and keep your home or business at the perfect temperature.

Guaranteed Upfront Pricing

We quote by the job not the hour, so you know the final price won't change with no hidden fees.
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The Neighborly Done Right Promise^®

We'll get the job done right and ensure you are happy with our work.
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We Treat Your Home Like Our Own^®

Expertly trained, background checked, and committed to respecting your home and putting you first.
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We're here for you 7 days a week, 365 days a year, and we always take extra precautions to safeguard your home during our visits.
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Aire Serv of Northeast Jackson Madison

Aire Serv of Northeast Jackson-Madison services and repairs heat pumps for homeowners in Madison, Jackson, Brandon, Clinton, and Canton, along with the surrounding neighborhoods. The same job-based pricing, the same trained service professionals, and the same 24/7 call answering apply across every one of those communities. If you are unsure whether your address falls inside our coverage area, ask when you schedule and we will confirm before dispatching.

HVAC Services in Northeast Jackson Madison and Surrounding Areas

Heat pump service is one part of what we do. Aire Serv of Northeast Jackson-Madison also handles heat pump installation and replacement, air conditioner repair and replacement, furnace repair and replacement, boiler service, seasonal tune-ups, and 24/7 emergency HVAC service. When a heat pump is no longer worth repairing, we provide a free in-person estimate for a full system replacement, with financing available.

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Commercial

Heat Pump Questions From Madison Homeowners

Heat pumps behave differently than the furnace and air conditioner pairing most homeowners grew up with. They deliver cooler supply air in heating mode, they steam outdoors during defrost, and they lean on backup heat when temperatures drop. The answers below separate normal operation from an actual fault worth scheduling with Aire Serv of Northeast Jackson-Madison. Anything not covered here is worth asking about when you call.

Air from a heat pump in heating mode is normally warmer than room temperature but cooler than furnace air, often in the 90 to 100 degree range, so it can feel cool against your skin. That is expected behavior. A genuine fault looks different: air colder than the room, a system that never satisfies the thermostat, or an outdoor unit running while indoor air stays cold, which usually points to a reversing valve problem or a low refrigerant charge.
Light frost on the outdoor coil is normal in cold, damp weather, and the defrost cycle clears it every 30 to 90 minutes, which produces visible steam and a brief whoosh as the system reverses. That is the equipment working correctly. Solid ice covering the coil or the entire cabinet is not normal and indicates a failed defrost control, sensor, or fan motor. Shut the system down and schedule a diagnostic before the compressor is damaged.
A heat pump should be serviced twice a year, once before cooling season and once before heating season, because it runs in both modes and accumulates roughly double the runtime of a single-season system. The Aire Serv Advantage Plan covers that schedule and adds priority scheduling, member-only discounts, maintenance records, and no diagnostic fee during regular hours or Saturday from 8 a.m. to 5 p.m.
Heat pump repair cost depends on the component that failed, since Aire Serv prices by the job rather than by the hour. A capacitor, contactor, or defrost sensor sits at the low end, while a reversing valve, compressor, or coil replacement costs substantially more. You receive the total for each option after the diagnostic and approve it before work begins. The $99 regular-hours diagnostic fee is waived when you proceed with the repair.
Repair typically makes sense when the heat pump is under 10 years old and the fix costs less than a third of a replacement. Because a heat pump runs year round, it tends to reach the replacement point sooner than a furnace, often between 12 and 15 years. A failed compressor or reversing valve on an older unit is usually the deciding moment. Free in-person estimates for full system replacements are available, along with financing.
Yes. Emergency calls are answered 24 hours a day, seven days a week, with the office staffed Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., and an answering service covering all other hours. Regular service hours are Monday through Friday from 8 a.m. to 5 p.m. After-hours and weekend visits carry a $199 diagnostic fee that is not waived with the repair.

Residential
Commercial