Local Furnace Repair in Chapel Hill, North Carolina

** 2025 Update Clearly I like this company if I’ve been using them multiple years. HVAC repairs are expensive but I don’t think this company is any more expensive than anyone else, and the quality of necessary repairs has been solid. I have had Trevor as my tech on multiple occasions. He always wears foot covers, is able to work independently, is very polite and communicative, and takes his time explaining things. His assessment process seems very thorough and I like the software that his company uses. They take photos of everything and show it to me so I feel like I know what I’m looking at. It’s kind of like going to get your oil changed and they show you the air filter to demonstrate that it’s time to change it. The photos make me feel like both of us are protected against any confusion or misunderstanding. I highly recommend this company. ** 2024 Update Just adding to my previous praise. One technician serviced for units at three locations for us in a day. He also found a leak under one of the buildings that he was able to alert us to before it became more problematic. I am super grateful for that. Their text are always polite and clean, and they make a genuine effort to take the time to explain things when we have questions. I am certain we have gotten additional life out of our units because they come twice a year to seasonally prep them. I’m grateful for their consistent service over the decades. From 2023: We have been using this company for about 20 years, before it was purchased by the Aire Serv franchise. We have found they provide reliable high-quality service, and they retain techs well enough that we recognize people year after year. This year we had about half of our HVAC system replaced out of necessity. There were a couple of bumps getting it rolling with our other outdated equipment, but they responded quickly to our issues and fixed them. On more than one occasion we have called them out for an emergency repair after hours. They have always been quickly responsive and professional. Last night we had an AC outage and we called them for help. In spite of the scheduled tech being unable to respond (I guess going into labor is a solid excuse) they got another tech out to us very efficiently. After all these years I can’t imagine calling anybody else.

Just had Darius do the winter maintenance on my HVAC system. He was so detailed, so friendly, and so competent. It was a pleasure doing business with him. I'm very happy to sign up for the annual two-service plan each year. This is a good company.

Rick and his team were A+ perfect for me. They diagnosed my heat exchanger problem and processed my insurance claim very quickly, on Dec 23 (right in the middle of the holidays). I've never met an HVAC company whose people were as friendly and caring as the folks at Aire Serv of Chapel Hill. When they knew my parts wouldn't be available for several days, they triple checked to make sure I had a safe place to stay warm! And when they did the job on Dec 27, they got done much faster than expected (based on an estimate from a different HVAC company). Working with Aire Serve was like getting an extra Christmas present. I liked them so much, I took a photo to remember them by :-) That's Rick on the right.

Spring AC service. Mike was on time, professional, went about his service quickly and efficiently. Third time Mike has been here for service, so happy to have the same tech each visit. I continue to recommend AirServ whenever possible.

Rick and his wife were great to work with. They came out and serviced the house in the middle of their busy season. Discussed required, recommended and upgrade options for the house without feeling like we were in a high-pressure sales situation. Very fair and professional.

** 2025 Update Clearly I like this company if I’ve been using them multiple years. HVAC repairs are expensive but I don’t think this company is any more expensive than anyone else, and the quality of necessary repairs has been solid. I have had Trevor as my tech on multiple occasions. He always wears foot covers, is able to work independently, is very polite and communicative, and takes his time explaining things. His assessment process seems very thorough and I like the software that his company uses. They take photos of everything and show it to me so I feel like I know what I’m looking at. It’s kind of like going to get your oil changed and they show you the air filter to demonstrate that it’s time to change it. The photos make me feel like both of us are protected against any confusion or misunderstanding. I highly recommend this company. ** 2024 Update Just adding to my previous praise. One technician serviced for units at three locations for us in a day. He also found a leak under one of the buildings that he was able to alert us to before it became more problematic. I am super grateful for that. Their text are always polite and clean, and they make a genuine effort to take the time to explain things when we have questions. I am certain we have gotten additional life out of our units because they come twice a year to seasonally prep them. I’m grateful for their consistent service over the decades. From 2023: We have been using this company for about 20 years, before it was purchased by the Aire Serv franchise. We have found they provide reliable high-quality service, and they retain techs well enough that we recognize people year after year. This year we had about half of our HVAC system replaced out of necessity. There were a couple of bumps getting it rolling with our other outdated equipment, but they responded quickly to our issues and fixed them. On more than one occasion we have called them out for an emergency repair after hours. They have always been quickly responsive and professional. Last night we had an AC outage and we called them for help. In spite of the scheduled tech being unable to respond (I guess going into labor is a solid excuse) they got another tech out to us very efficiently. After all these years I can’t imagine calling anybody else.

Just had Darius do the winter maintenance on my HVAC system. He was so detailed, so friendly, and so competent. It was a pleasure doing business with him. I'm very happy to sign up for the annual two-service plan each year. This is a good company.

Rick and his team were A+ perfect for me. They diagnosed my heat exchanger problem and processed my insurance claim very quickly, on Dec 23 (right in the middle of the holidays). I've never met an HVAC company whose people were as friendly and caring as the folks at Aire Serv of Chapel Hill. When they knew my parts wouldn't be available for several days, they triple checked to make sure I had a safe place to stay warm! And when they did the job on Dec 27, they got done much faster than expected (based on an estimate from a different HVAC company). Working with Aire Serve was like getting an extra Christmas present. I liked them so much, I took a photo to remember them by :-) That's Rick on the right.

Spring AC service. Mike was on time, professional, went about his service quickly and efficiently. Third time Mike has been here for service, so happy to have the same tech each visit. I continue to recommend AirServ whenever possible.

Rick and his wife were great to work with. They came out and serviced the house in the middle of their busy season. Discussed required, recommended and upgrade options for the house without feeling like we were in a high-pressure sales situation. Very fair and professional.